Job Description

The Role:

We are looking for someone who can take ownership of the full order processing cycle - from customer sign-off through to installation. This is a fast-paced role that requires exceptional organisation, communication, and attention to detail.

Key Responsibilities:

Accurately process customer orders following surveyor and sales rep submissions Manage project pipelines, ensuring timelines are tracked and met Liaise with suppliers and fitters to ensure correct materials are ordered and delivered on time Coordinate with the installations team to schedule jobs based on customer availability and job readiness Update internal systems and CRM (e.g., HubSpot) with project and order information Manage and track variations to original orders (e.g., colour changes, material upgrades) Provide weekly reports on job progress, order delays, and pending actions Assist with customer queries and support the operations team in ensuring smooth job completion Take responsibility for filing, scanning, and maintaining accurate job records

What You'll Need:

Proven experience in a similar role within construction, renovations, or home improvements Solid understanding of materials, product types, and trade processes Excellent time management and multitasking skills Strong communication - both written and verbal A proactive attitude - taking ownership and finding solutions fast Familiarity with CRMs (e.g., HubSpot), Google Sheets, and order tracking tools High attention to detail and a strong sense of responsibility

Desirable:

Experience liaising with tradespeople and understanding of site requirements Ability to support with procurement or supplier negotiations Knowledge of how to prepare installation packs and customer file documentation

Benefits:

Work with a close-knit, supportive team Opportunities for progression as the business continues to grow Flexible and fast-paced working environment Be a part of a growing, passionate company transforming homes across the UK
Job Types: Full-time, Permanent

Pay: 22,880.00-26,581.64 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Work Location: In person