Job Description

The Role

We are seeking a proactive and detail-oriented Order to Cash Specialist to support the full O2C process -- from order receipt through to cash collection. You will be a key link between our customers, commercial teams, and internal departments, ensuring smooth and accurate transactions, timely invoicing, and effective resolution of payment or delivery issues. This role is vital to maintaining cash flow and excellent customer relationships in a fast-paced FMCG environment.

Key Responsibilities

Management of the relationship between the commercial, planning, and logistics teams to ensure timely order processing. Ensure all order data is correctly maintained by the relevant teams within the business in the ERP system. Responsible for overseeing timely and accurate invoices based on delivery confirmations and customer contracts. Ensure all supporting documents (e.g., delivery notes, export documents) are provided as required liaising with external parties as required. Monitor customer account balances and payment due dates. Proactively follow up on overdue invoices, maintaining professional and effective communication. Escalate payment issues where appropriate and support credit control efforts. Reconciling customer statements to our AR balance Accurately apply customer payments to the correct invoices in the system. Investigate and resolve any discrepancies or unidentified payments. Work with internal teams to investigate and resolve customer claims or disputes (e.g., shortages, pricing issues, damages). Maintain clear records of all open and resolved disputes. Produce accurate aging reports on a weekly basis with relevant and informative commentary for the FM and CFO Contribute to month-end reporting on receivables, aged debt, and collections. Support internal and external audit requests where needed. Any other adhoc duties as required by FM/CFO

Skills/Personal Attributes

Strong attention to detail and organisational skills. Excellent communication and interpersonal abilities -- comfortable dealing with customers and cross-functional teams. Ability to manage multiple priorities in a deadline-driven environment. A proactive problem-solver who can work independently and collaboratively. Familiarity with the seafood or food production sector is a plus but not essential.

Experience

Previous experience in an Order to Cash, Sales Ledger, or similar finance/commercial operations role. Experience working in a manufacturing or FMCG environment is highly desirable. Working knowledge of ERP systems (e.g., Microsoft Dynamics, SAP) and Microsoft Excel. Understanding of basic accounting and financial principles.

Apply Now

If you're interested in this opportunity and would like to be considered, please upload your CV to this job post. If you have any questions or need more information, don't hesitate to get in touch with:



craig.russell@thistleseafoods.com