Job Description

Role Overview:

Job Title: Order to Cash Administrator
Reports to: Order to Cash Manager
Employment Type: 2 roles, Full time fixed term contract 1 x 12 months and 1 x 6 months
Based: Remote

About the role

As an Order to Cash Administrator, you will play a pivotal role in the complete revenue cycle for Busy Bees Centres. This hybrid role combines responsibilities across

funding administration, billing, credit control, and receipts allocation

to ensure accurate and timely processing of financial data. You will act as a key contact for centres, local authorities, parents, and internal teams, maintaining financial accuracy and supporting the company's growth with a professional, competent, and proactive approach.

About Busy Bees

Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the fourth largest provider in the world with 1000Centre's globally to date, with plans to continue to grow this is the most exciting time to join us!

About the Benefits

Competitive salary Fully remote working Substantial childcare discount Enhanced holiday allowance, including your birthday off Sector-leading family leave policies (enhanced maternity/paternity/adoption) Employee benefits platform with discounts on retail, cinema, and travel Wellbeing support via Employee Assistance Program, Peppy, and Mental Health apps Ongoing training and development through our dedicated training company

Role Responsibilities:

Responsibilities

Funding & Billing

Support centres with funding queries, eligibility checks, and related claims (EYPP, milk, childcare grants). Maintain accurate child data, create accounts, apply charges, and generate invoices. Manage monthly fee runs, booking patterns, and direct debit administration (including failed payments and refunds).

Credit Control

Monitor and collect outstanding debts, manage payment plans, and escalate where required. Maintain accurate customer account records and respond to parent/centre queries promptly.

Receipts & Reconciliation

Allocate receipts to children's accounts daily and resolve posting queries. Complete monthly bank reconciliations and process credit card/sundry income payments.

General

Collaborate with centres and internal teams to resolve issues across the order-to-cash cycle. Support system testing, upgrades, and ad hoc duties as directed by the Order to Cash Manager.

Required Qualifications:

Key Skills & Experience

Minimum of 2 years' experience in a finance, billing, or order-to-cash environment Strong Excel skills (intermediate level required) Ability to manage workloads, prioritise effectively, and meet strict deadlines Excellent communication skills (telephone and email) with confidence in engaging parents, centres, and internal colleagues High level of accuracy, attention to detail, and ability to work independently and remotely Persistent, calm, and professional approach to problem solving and collections


This hybrid role offers a

broad exposure to the full Order-to-Cash process

, providing opportunities to grow your skills across funding, billing, credit control, and reconciliation in a supportive and collaborative environment.