Job Description

Flowserve Corporation is a public, multi-national company engaged in the engineering, manufacturing and servicing of advanced technology fluid handling and control equipment in a variety of markets worldwide. The products of the company include pumps, valves, mechanical seals and related services. The markets served include petroleum, power (nuclear & fossil), chemical processing and other general industry services where the movement and control of fluids are critical. Customers are both in the public and private sectors. The Coordinator is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, Purchasing and other departments to facilitate the successful execution of Flowserve\xe2\x80\x99s customer orders. The position works within the Customer Service Order Fulfilment team in managing customer orders and helping Flowserve to achieve its goals, maximizing bookings, sales and further opportunities.

Your Role :

• Entering customer orders within Flowserve\xe2\x80\x99s ERP system.
• Managing customer orders through to completion, as assigned.
• Direct communication with customers.
• Expediting internal and external supply chains.
• Reporting weekly key KPI metrics / order forecast data.
• Creation of intercompany & third party purchase orders.
• Overseeing and resolving warranties / non-conformances.
• Creation & execution of continuous improvement projects

• Customer-focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Flexible in approach, willing to adapted to various within the business model.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.

• Experience in customer service in an engineered manufacturing environment
• Knowledge of SAP ERP system

• Annual Incentive Plan (depending on job level)
• Pension Contribution Scheme
• Life insurance
• Cycle to Work Programme
• Early finish time on Friday
• Vouchers for eye tests and glasses

Flowserve