Job Description

The post is for a part time, permanent Orthotics Officer/Podiatry Assistant.The post holder will be responsible for ensuring the day to day running of the Podiatry and Surgical appliance office, ensuring that admin tasks are met, and a quality service is delivered.The role will include:Providing assistance to a supervising Podiatrist/Orthotist in the delivery of podiatric treatment and admin support where necessary.Assisting the podiatrist to carry out foot care and health promotion activities.Receiving and initially deal with telephone and written enquiries and complaints.Dealing with urgent matters appropriately, ensuring that Department procedures are followed in order to record/follow-up as necessary.Providing admin support for the Orthotics service using Oracle to procure and track Surgical appliance orders through the system.Main duties of the jobYour role will also include:Supporting the administrative needs of the Podiatry and Orthotics Service including using the oracle procurement system and the administration of orthotic invoices.Providing basic foot care to patients of the Podiatry Department under the direction of the Podiatrists and to support the delivery of Podiatry services in all its dimensions.Responsibile for booking and rearranging of appointments for the Surgical Appliance/Orthotic department and the Podiatry service as required.Arranging patient appointments including Hospital transport if applicable.Ensuring all clinics are full to capacity.Ensuring that all new applications are processed appropriately.Actioning necessary changes to the clinical programme when notified of sickness/absence of clinical staff.Notifying patients of cancelled clinics and ensure that these patients are rescheduled as soon as possible.About usHywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.Two integrated care centres (Aberaeron and Cardigan, Ceredigion).Community facilities, including:48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homesHighly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.Date posted22 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,433 to xc2xa326,060 a year per annum pro rataContractPermanentWorking patternPart-timeReference number100-ACS048-0425Job locationsWinch Lane Health CentreWinch LaneHaverfordwestSA61 1RNJob descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents.Interviews to be held on 20/05/2025.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary.https://fb.watch/hzQjE8HzTN/ Job descriptionJob responsibilitiesYou will be able to find a full job description and person specification attached within the supporting documents.Interviews to be held on 20/05/2025.The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary.https://fb.watch/hzQjE8HzTN/Person SpecificationQualifications and KnowledgeEssential

• Level II or equivalent demonstrable experience of administrative/ office skills and knowledge
• Agored level 3 qualification to be undertaken or have equivalent experience
• Will be willing to undertake in house Podiatry assistants training programmes
• Working knowledge of Microsoft Office applications including spread sheets and data bases

• Experience in a health care setting
• Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face

• Experience working with clients on an individual basis
• Significant experience of working in a busy office
• Excellent word processing / spreadsheet skills

• Experience in a health care setting
• Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face.

• Ability to travel across the Health Board area in a timely manner

• Welsh Speaker (Level 1)

• Level II or equivalent demonstrable experience of administrative/ office skills and knowledge
• Agored level 3 qualification to be undertaken or have equivalent experience
• Will be willing to undertake in house Podiatry assistants training programmes
• Working knowledge of Microsoft Office applications including spread sheets and data bases

• Experience in a health care setting
• Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face

• Experience working with clients on an individual basis
• Significant experience of working in a busy office
• Excellent word processing / spreadsheet skills

• Experience in a health care setting
• Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face.

• Ability to travel across the Health Board area in a timely manner

• Welsh Speaker (Level 1)

NHS