Job Description

An exciting opportunity has arisen at Frimley Health NHS Foundation Trust for an enthusiastic and conscientious Administrator to join our team of Outpatient Booking Officers at Frimley Park Hospital.



The post holder will be responsible for booking outpatient appointments in Paediatrics at Frimley Park Hospital. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.



This is an excellent opportunity for someone wishing to launch their career.



To ensure all phone calls are dealt with in a professional and timely manner adhering to thelocal targets set by the department and Trust To ensure all patients and visitors are treated with dignity, respect and empathy at all times To deal with patients in a polite and respectful manner complying with their requests where possible To respond in a timely fashion to all administrative duties within the team To support the implementation of all new IT and patient administration systems Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.



Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.



We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.



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For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.