Job Description

The Role of the Booking Officer (Paediatrics) will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff.
The team member will also provide reception to Paediatric Outpatients and any tasks by the Manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.
Main duties of the job
Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Reception duties in Paediatric Outpatients YDH.
Process referrals and arrange appropriate outpatient appointments.
Please note this role is based at Paediatric Outpatients, level 10 Yeovil District Hospital
The shift pattern is Monday, Tuesday and Wednesday 7.5 hours per day starting at 8.30am each day
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Details
Date posted
25 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,625 to 25,674 a year
Contract
Permanent
Working pattern
Part-time
Reference number
184-OL-OR-2773
Job locations
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
Job description
Job responsibilities
Please see attached & Person Specification for further details of duties and responsibilities.
Please note this role is based at Paediatric Outpatients, level 10 Yeovil District Hospital
The shift pattern is Monday, Tuesday and Wednesday 7.5 hours per day starting at 8.30am each day Job description
Job responsibilities
Please see attached & Person Specification for further details of duties and responsibilities.
Please note this role is based at Paediatric Outpatients, level 10 Yeovil District Hospital
The shift pattern is Monday, Tuesday and Wednesday 7.5 hours per day starting at 8.30am each day
Person Specification
Qualifications
Essential

• 5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience
Essential

• Proven experience of providing customer focused service and in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including distressed, anxious or angry individuals and able to escalate as appropriate.

Desirable

• Working in the NHS

Person Specification
Qualifications
Essential

• 5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.

Experience
Essential

• Proven experience of providing customer focused service and in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including distressed, anxious or angry individuals and able to escalate as appropriate.

Desirable

• Working in the NHS