Job Description

34 hours per week



Permanent

Salary:

24,465 per annum

Closing Date:

14th December 2025

Interview Date:

15th January 2026 (TBC)



This post may close early due to high numbers of applications, so you are advised to apply promptly



All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.



A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.



#JoinTeamEliot



To provide a specialised, comprehensive and confidential administration service, for the Medicine Directorate, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.



Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:



E ffective Open Communication



e x cellence and safety in everything we do



C hallenge but support



E xpect respect and dignity



L ocal health that inspires confidence

Benefits:

On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant and generous subsidised on-site parking.



Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner

Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets

Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy

To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods

To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary

Registration of internal referrals

Management of e-referrals on the Electronic Referral Service (eRs)

Booking of all patient appointments in line with Trust and National targets

Contacting patients for short notice appointments aiding clinic utilisation

Managing the external Outpatient letter system

Managing the NHS mailbox for IPTs

Referral verification (chasing missing referrals)

Contacting patients to inform them of short notice clinic cancellations / reschedules

To cancel, re-appoint and reschedule patient's appointments at patient or Consultant request

Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately



For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached