Job Description

Company Overview

Step Ahead Services is dedicated to supporting young people with complex needs, providing them with high-quality care and a safe environment. Our mission is to empower these individuals towards independent living through practical and emotional support.

STEP AHEAD SERVICES

JOB DESCRIPTION

DESIGNATION:

residential/outreach support worker/Key worker

LOCATION: Norfolk

CONDITION OF SERVICE:

Refer to the separate leaflet

REPORTING TO:

Manager/Supervisor

Due to the nature of the work for which you are applying, this post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act (Exemptions) Order 1986 and the Home Office procedures on disclosures of information concerning convictions also applies.

PRIOR TO EMPLOYMENT WITH STEP AHEAD SERVICES WE WILL REQUIRE CONFIRMATION THAT YOUR NATIONAL INSURANCE NUMBER IS CORRECT AND TO SEE ORIGINAL CERTIFICATES FOR ALL QUALIFICATIONS REFERRED TO IN YOUR APPLICATION FROM (IF APPROPRIATE)

MAIN PURPOSE OF THE JOB

To provide emotional and practical support to young people who are Looked After by the Local Authority. Undertaking a range of practical tasks, assisting with assessment and casework processes. To provide advice, support and guidance to young people, and help empower young people to take more control over their lives to become independent.

SUMMARY OF RESPONSIBILITY AND PERSONAL DUTIES

1. Help with advice/preparing nutritional meals.

2. Help keep the flat clean and tidy. Helping with laundry and household chores

3. Advice on Health and Safety issues.

4. To provide practical and emotional support to young people.

5. To monitor the young person's progress.

6. To help empower young people

7. To provide advice to young people and relevant information on resources, and to refer them to if appropriate.

8. To maintain accurate and relevant information on a young person on a weekly basis and to provide a monthly report to the social worker/Local Authority and any reports needed for court, etc.

9. To identify the need for involvement with other services and agencies.

10. To regularly liaise with the social worker/Local Authority and other agencies.

11. To undertake home visits to families if appropriate.

12. To assist social workers with specific tasks about their case work/care plan, e.g. attending court, supervising contact between young person and family. Assistance with DSS, etc

13. To regularly advise the Manager/Supervisor of SAS of developments and changes in the cases, and according to need.

14. To attend such meetings, about the young person as required.

15. To contribute to the whole team in ensuring that people from ethnic and other minorities are not discriminated against in the access to services, and receive services that are appropriate to their needs.

16. To attend, contribute and participate fully in supervision.

17. To advocate on behalf of young people.

18. To be able to work flexibly and creatively with young people.

19. To organise own work and meet deadlines.

20. To support young people in training/education.

21. To monitor the young person's progress and notify the Manager of any concerns.

22. Commitment to equal opportunities.

23. Ability to establish effective interpersonal relationships with a range of people, e.g. young people or other professionals.

24. To safeguard the UP's wellbeing and to raise any concerns about safeguarding to Management immediately

25. To work actively on the YP care plan and to get good outcomes for YP.

26. To promote YP self-esteem and confidence.

27. To work on a shift basis if required, Monday to Sunday, with sleeping duties.

28. Provide a nurturing and caring environment where our YP can thrive.

29. Ensure Safeguarding is a priority in keeping our YP safe

30. To report YP Missing if necessary.

31. Help develop YP confidence and self-esteem

32. To work in a trauma-informed approach and a strength-based and client-centred approach.

33. Good at maintaining professional boundaries, but approachable

EQUAL OPPORTUNITIES

Step Ahead Services is committed to the active promotion and support of equality of opportunity both in the way it manages and delivers services and in its role as an employer. No individual will be discriminated against on the grounds of colour, race, nationality, ethnic or national origin, disability, marital status, sexual orientation, religious belief, age, trade union or political activities.

Individuals are selected and promoted on the basis of their merits and abilities for a post. All applicants who are disabled and meet the essential criteria will be offered an interview.

OTHER DUTIES

Undertake other duties as required by management, commensurate with the post.

If you are passionate about making a difference in the lives of young people and want to be part of a supportive team, we invite you to apply today at Step Ahead Ltd!

Job Type: Part-time

Pay: 13.00 per hour

Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Education:

Certificate of Higher Education (preferred)
Work Location: On the road

Application deadline: 18/07/2025
Reference ID: Outreach support worker -Norfolk