Job Description

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main duties of the job
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for a hard working individuals to join our team. The role is based in a busy call centre environment and the successful applicants will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
24 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
25,313 to 26,999 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC530-0725W
Job locations
Wrexham Maelor Hospital
Croesnwyedd Road
Wrexham
LL13 7TD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualification
Essential

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

• Experience of working with NHS systems
• Competent in use of Microsoft office

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

• Previous waiting list management

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

• Experience of working with NHS systems
• Competent in use of Microsoft office

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

• Previous waiting list management