Job Description

Conversion Department Manager

Location: Stone, Staffordshire

Company: Swanline Group Ltd

Salary: Competitive, dependent on experience

Hours: 8:30am to 5:00pm, Monday to Friday

Swanline Group is a trusted trade-only packaging specialist, known for innovation and customer service. We are now looking for a commercially minded and proactive individual to lead our Sheeting Conversion Department. This is a hands-on role focused on delivering excellent service to our customers, managing supplier relationships, and keeping operations running smoothly.

This position would suit someone with a strong background in sales support, customer service or supply coordination, who also has the confidence to lead a small team and ensure performance standards are consistently met.

Key Responsibilities:

Act as a key point of contact for both customers and suppliers, providing a high standard of service and professionalism Manage customer enquiries and resolve issues efficiently and supportively Build strong supplier relationships to ensure timely and reliable material availability Oversee the order processing function, ensuring accuracy and timely delivery note generation Monitor and manage stock levels of raw material to support production needs Ensure all materials are ordered efficiently, and stock is well controlled to avoid waste Coordinate with the Production team to align material readiness with business requirements Support invoicing accuracy and address any discrepancies in a timely manner Lead, support and develop a small internal team, encouraging a culture of accountability and professionalism
What We're Looking For:

Previous experience in a customer-focused or supply chain role, ideally within a packaging / paper sales environment Strong organisational skills and the ability to manage multiple priorities at once A confident communicator with a professional manner and practical problem-solving approach Comfortable leading a team and setting clear expectations Good working knowledge of stock control, procurement and internal sales processes Adaptable and responsive to changing business demands
What We Offer:

A full-time permanent position within a well-respected and growing business Competitive salary, based on experience Life insurance and access to a Health Cash Plan A supportive and collaborative working environment where your contribution is valued
Job Types: Full-time, Permanent

Pay: 32,000.00-35,000.00 per year

Benefits:

Company pension Free parking Life insurance Private medical insurance
Schedule:

8 hour shift Monday to Friday
Application question(s):

Please detail any experience of working in a packaging manufacture or paper sales environment.
Experience:

Customer Service: 3 years (preferred) Sales: 1 year (preferred)
Work Location: In person

Reference ID: SPBCDMJul25
Expected start date: 01/07/2025