Job Description

We are looking for experienced and qualified Assistant Padel Venue Managers to join our expanding team!

As a Assistant Manager, you will be responsible for assisting the manager and leading the team, overseeing the day-to-day operations and ensuring the highest standards of customer service. You will be expected to create, implement, and deliver programs, organise tournaments, and recruit coaches, general staff and players.

Venue and Company description

This will be our 1st venue opening outside of London for Social Sports Society . Our venues combine the passion for sport and padel with the environment and service you would expect. Offering memorable experiences for all.

Our mission is to introduce and promote the exhilarating sport of padel tennis, along with other sports, to everyone. Creating a vibrant community of sports enthusiasts, from all walks of life.

S3 Padel Derby, will be a 10-court indoor operation with a snack bar, meeting rooms and mini gym area. We strive to provide exceptional services, top quality facilities, and an environment that encourages an active lifestyle, social interactions, and a sense of belonging.

Responsibilities

(These include but are not limited to)

Customer and community

Overseeing the day-to-day operations and ensuring the highest standards of customer service Ensuring excellent visitor satisfaction Developing and managing appropriate engagement/feedback process Manage collaboration with local organisations with their use of and relationship with the venue enabling S3 social impact initiatives.

Colleagues / Team

Recruit, train and supervise colleagues, including suppliers (cleaning, security, other services). Manage and lead the venue team. Accountable for all people / HR functions related to Collaborate with cross-venue colleagues and partners where required

Operations

Ensuring compliance with all applicable legal and regulatory requirements Develop and implement policies, processes and procedures Manage the venues daily operations Provide exceptional padel coaching to our customers Create, implement, and deliver programs, as well as organising tournaments. Managing all maintenance and repairs of the venue grounds, property, equipment, and facilities.

Business management and development

Work with the Director of Operations to drive continuous improvement in venue offering and experience (based on feedback from customers, relevant partners, stakeholders, other data, 'market' and wider trends) Proactively drive sales and court occupancy Ensuring that the venue and facilities are clean and organised. Organise and sell corporate events, private events, and build relationships with local schools & Organisations. Create and manage the weekly staff rota, ensuring smooth operations and excellent customer service. Handle customer relations, addressing grievances and ensuring a positive experience for all customers.

Venue manager profile

We are searching for a proven club / venue manager or operations manager with well-developed communication skills. You will be customer focus, highly organised and have an excellent attention to detail. Great leadership qualities with a strong understanding of health and safety are requirements

All with the flexibility to work a variety of shifts including evenings and weekends. The Venue manager will be expected to host customer events and sell private functions to help create a community.

You will have a passion for sport, hospitality and social interaction. Be a team player and a Can Do... attitude to inspire the team and players. A First Aid, UKCC or Level 2 coaching qualification would be beneficial but not required.

What we will give you

Competitive salary and performance-based incentives. A value driven organisation. 31 days annual leave, increasing by 1 day for every year with S3 Free Play and discounted activities at all company venues Development & learning to support career development. Pension scheme Reward scheme (Inc. Tax free bicycle and accessories purchase option (Cycle Scheme) Fun working environment Internal transfers and career development
If you're interested in this opportunity, please submit your CV and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Employee mentoring programme Paid volunteer time
Work Location: In person