Job Description

Paitent Experience & Sales Manager

Join one of Harley Street, London's leading Prestigious, Private Dental Studios

Are you a people-first leader with a passion for premium service and performance-driven results?

Do you thrive in elegant, high-touch environments where every client interaction matters?

If so, this could be your next career-defining role...

At?Harley Street Dental Studio

, we don't just deliver world-class cosmetic, restorative, and general dentistry, we deliver life-changing outcomes in one of the UK's most recognised private dental settings.

With an award-winning team, exceptional clinical care, and a loyal client base, we're looking for someone to raise the bar even higher.

We're seeking a commercially minded?Patient Experience & Sales Manager?to lead and elevate our Treatment Coordinator and Call Handling Team. This is your opportunity to shape the full patient journey, from first contact to final smile, ensuring both high-end service and strong business performance throughout.

What You'll Be Responsible For

Leading and coaching a high-performing team of Treatment Coordinators (TCOs) and remote call handlers

Championing follow-up systems, data use, and performance tracking to drive consultation-to-treatment conversion

Acting as the link between patients, clinicians and admin teams to ensure a seamless and consistent experience

Driving diary occupancy rates through strategic booking, scheduling efficiencies, and team accountability.

Enhancing our patient engagement approach, from WhatsApp to in-practice conversations

Training and supporting TCOs to effectively manage new leads and covert them into in-person patient consultation.

Providing support and insight to help clinicians confidently close high-value treatment plans

Creating a positive, professional and progress-focused culture through team meetings, coaching and clear communication

What We're Looking For

We're seeking a proactive, emotionally intelligent leader with a strong background in team management, exceptional customer service, and commercial sales.

You will inspire, challenge and energise your teams to deliver exceptional results.

Your experienced in a premium service industry, such as private healthcare, aesthetics, wellness, or luxury hospitality is essential.

Dental experience is a bonus but not essential.

You'll be a confident communicator, a strategic thinker, and a motivating leader who takes pride in seeing teams grow and patients smile!

What We Offer

Salary: 40,000-45,000 depending on relevant experience Quarterly performance bonus linked to KPIs Beautiful central London working environment Mentoring and development support from an experienced leadership team Career progression opportunities as the business continues to grow The opportunity to work in a leading Harley Street location with a professional and supportive team The chance to make a real difference to patients and practice success

Location:

Harley Street, London

Hours:

Full-Time (In-Practice)

Reports to:

CEO and Business Manager

Ready to Make a Difference?

Apply today with your CV, and a short covering letter telling us why you would be a great fit, and become part of something amazing!

Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Ability to commute/relocate:

London W1G: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Experience:

Customer service: 3 years (required) Sales management: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: TCO for private practice