Job Description

About The Role

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These are exciting times at ARAG Law as we are going through a period of positive change and sustained growth across our friendly and high-performing Legal departments. As a result, we are looking for someone to join us as a Paralegal in our Landlord & Tenant team, within the wider Volume Litigation division in our Bristol office.



Reporting to a Senior Associate, you'll gain valuable experience by managing your own caseload and resolving disputes within the area of Landlord & Tenant claims, delivering a high level of client service excellence. You'll learn to negotiate claims to a successful outcome, through the most efficient and economic means, and identify (and report on) any risks related to the claim and the company.



You'll also help to drive a culture of effective and efficient case handling, take personal ownership of customer problems until resolution, work to support the delivery of SLA's, KPI's financial & performance targets, and share knowledge and best practice with your wider team.



No two days are ever the same, and you can look forward to working within a highly skilled team who boast a wealth of experience, unrivalled support and opportunities to grow and develop, which are actively encouraged.



This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance & hybrid working, ongoing support and career development & progression.

About You

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You'll be a highly motivated Law Graduate i.e. Legal Executive, LPC / BVC / LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes (essential). Ideally, you'll also have some relevant legal / Paralegal work experience.



As this customer-focused role, it's key that that you can demonstrate exceptional communication skills, both written and verbal. You'll also be able to proactively identify both customers' issues and potential solutions, whilst taking ownership of and following the correct processes, and present legal advice and decisions in a precise, understandable and empathetic manner.



Key candidate requirements:


Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential). Post-graduate legal qualification(s) and / or some relevant legal work experience (desirable). Sound practical knowledge of UK law, knowledge of Landlord & Tenant law will be an advantage. Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers. Ability to work well as part of a team with a collaborative, customer-focused approach. Strong negotiation skills, analytical, methodical and proactive approach to problem solving. Whilst extremely rewarding, due to the nature of our customers' concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in a busy, fast paced environment.

Additional information:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Only a 5-minute walk from Bristol Temple Meads train station we have newly refurbished, modern city centre offices. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.


This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:
26 days holiday, with the option to buy up to a further 5 days. Company Pension Scheme with the option to increase contributions. Group Income Protection for all employees. Group Legal Protection for all employees. European Motor Assistance and Home Emergency Assistance. Inclusion in our Health Cash Plan. Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK. Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

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ARAG UK helps businesses and individuals gain access to justice, and it's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.



Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.



We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;


Personal Injury Litigation & Dispute Management Employment Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.



You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).



By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.


If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.