Job Description

Northwich, Sandbach


Divorce & Family


Full Time








Due to continued growth and to accommodate high level of client demand, we are looking for a full-time Family Paralegal to join our team at either our Northwich or Sandbach office in Cheshire.


This is an excellent opportunity for a law student or someone with a genuine passion for family law who wants to gain practical experience in a supportive and professional environment.


You will work closely with experienced solicitors on a variety of family law matters and help us in delivering exceptional service to our clients.


We are looking for someone who is enthusiastic, organised, and committed to developing their legal career with Poole Alcock Solicitors.


If you are ready to take the next step and be part of a growing team, we would love to hear from you. Apply today and start your journey with us.


Responsibilities

Key Competencies:-

Customer service focus Information management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Experience

Key Accountabilities:-

Customer Service Focus

To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely.

Handing inbound telephone calls

To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritising work and situations.

Information management

To take messages where necessary and direct these to an appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients

Staff awareness

To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence

Administration & Case Management

To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Benefits include:

Additional leave

Enhanced maternity leave

Company Pension Contribution

Health Care Cash Plan

Competitive salary

How to apply

By email

Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk .