Job Description

Job purpose:

We believe that every child, young person and adult on the spectrum has the potential to move forward. As a result, we're committed to working with our partners and advocates to improve the outcomes of those we support.

The role will involve:

Delivering specialist autism support through a pilot programme of 1:1 and peer support sessions to military families with an autistic child/young person in Torfaen and across Wales

Working closely with DMWS and other advocates to build trust within the community, allowing wider welfare needs to be addressed

Jointly facilitating a seminar with DMWS to share the lessons learnt more broadly

This support will be open to families of a child/young person with an official autism diagnosis and well as those who have not yet received a diagnosis.

Key Accountabilities:

Programme development and management

Shape and lead the programme, working in partnership with DMWS to deliver it. DMWS will provide specialist welfare support through our professional Welfare Officer in Wales and provide referrals to the project for Armed Forces families

Improve access to support for families, through information, training, advice & guidance, responding to the changing needs of service users

Provide access to skills development to enable family carers to better plan for the future and enhanced their employability

Co-produce a toolkit with families through support insights. This will help ensure the support that they need is available during uncertain times and prepare them for the future.

Enable DMWS to link families with their UK-wide network of welfare staff and projects which will benefit families who may be relocating in joining up their care and keeping them linked in with support

Relationship management

Engage with affected families to recognise and address the specific needs of the families of wounded, injured and sick serving personnel and/or Veterans with an autistic child/young person

Work with the DMWS Welfare Officer and Clinical Lead Account Manager to confirm the quality, format and extent of provision of services Create and facilitate a network for targeted parent / carer peer to peer support within the region Make information available to local military bases in Torfaen, Cardiff and Newport Coordinate scheduled and ad hoc feedback from stakeholders about current and future service provision Build a credible and productive relationship with the Chief Executive, Trustees and Hope GB administrative staff

Delivery

Ensure the fulfilment of all requirements for this funded programme of activity, including the opportunity for DMWS to use their military expertise to refer people into the service
Offer the parent /carer a package of care to access sessions with our service to learn about autism spectrum conditions and how to support an autistic individual in daily life, how to take care of themselves as a carer and what practical and financial support they may be eligible for which would alleviate money worries.

Remove barriers to access by being flexible in delivering support over the phone, video call or in person. Our service would also offer sessions during the daytime or evening

Make information available electronically and in printed form (including in the Welsh language). Leaflets would also be provided in Welsh language.

Ensure compliance with all Hope GB policies, which includes meeting health and safety and safeguarding expectations Collect and manage all service user information in a GDPR compliant manner Provide internal and external communication content and case studies relating to the service in a sensitive, accurate, engaging and timely way
Optimise the use of time and other scarce resources to maximise impact for the community being served

Service evaluation and reporting

Other

Accountabilities also include a responsibility on behalf of the job holder to undertake any other duties that are relevant to the job as requested by the Chief Executive or Trustees.

Person Specification Experience & Skills

Experience of leading person-centred projects to deliver agreed objectives on time, within budget and to a high standard

Experience of building meaningful and productive working relationships which enhance the provision of services for a community - including direct engagement with families

Experience of and competent in effectively communicating in person and using email and telephone systems

Experience of using Windows operating environments and ability to use word processing and spreadsheet software

Experience and knowledge of financial processes

Experience of working with external partners

A demonstrably strong understanding of autism, with experience or an aptitude for training others in this area

Knowledge of and/or experience within the charity sector

Attributes

A confident self-starter with strong organisational and planning skills

Ability to juggle multiple tasks at one time

Exceptional communication and writing skills

Desire and ability to provide excellent customer service

Eye for detail and accuracy

Ability to prioritise workload, meet deadlines and work on own initiative

Able to work under pressure with ability to find solutions

Diplomatic, energetic and unflappable

An understanding of and commitment to the values of the charitable sector

Circumstances

Must be able to travel to events and engagements, and work outside office hours as needed

Interviews will be held the week commencing Monday 12th May

The online advert may close early if lots of applications are received

Job Types: Part-time, Contract
Contract length: 12 months

Pay: 14.50 per hour

Expected hours: 28 per week

Benefits:

On-site parking
Experience:

autism: 2 years (required)
Work Location: In person

Application deadline: 08/05/2025
Reference ID: HOPE/PN/01
Expected start date: 16/06/2025