Job Description

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Description

MAPP is the UK's leading specialist in commercial property and asset management, with over 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.


Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!###

Title, Team and Role Summary

Title : Park Lead

Team : Parks

Who Does This Role Report Into? Client Director

Role Summary / Purpose and Scope

The purpose of this role is to actively manage and assist the wider on-site team in the leadership of the management of Blythe Valley Park and to deliver a first-class service to both occupiers and clients. The main focus of the role will involve establishing a first-class customer experience on the site as well as marketing the site and pursuing innovative ideas to promote the site as a scientific centre of excellence. It will also involve providing management leadership and taking accountability for the Landlord operations at the site. The role will be based at Blythe Valley Park 5 days per week

You will be responsible for managing all operations, budgets, compliance, marketing, external positioning and exposure of the site within the industry in addition to supervising the operational teams and ensuring that the highest standards of customer services, management, maintenance and service are maintained, whilst having due regard to expenditure and current legislation. The role will involve taking responsibility for the authorisation of all compliance, promotional works, marketing budgets and high-level operational activity###

Skills, Knowledge and Values

Skills (People & Technical)

Oversee and manage site communications with occupiers, wider community and client Seeks to improve and enhance the delivery of client service Monitors budget performance at high level across the park Foster relationships with the wider community including local authorities and govt bodies, local business community and local and business community Leads from the front, supports and identifies change and controls and enhances change management, represents Mapp and clients' values Ensures compliance with the highest standards, policies and procedures. Working with the site teams and client to achieve this and helping set a strategy for the year in conjunction with the wider senior team Promotes high level of satisfaction among occupiers and the client Oversee the agreed marketing strategies for the Site at the required standard in both electronic and published format to ensure the brand awareness and inquiry levels are at the appropriate standard and level. Work with the Client on on-site marketing initiatives and proposals in line with advice from retained marketing agents Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework

Values & Behaviour

Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn


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Experience and Salary

Level of Experience / Certifications:

IOSH essential NEBOSH desirable IWFM 5 years experience of working in a similar multi-asset role Proven experience in similar environment is essential Marketing experience Compiling and managing large service charge budgets Experience managing teams of 2 or more

Working Hours:

9am - 5.30pm Monday - Friday

Salary Range (Based on Experience)

65,000 - 75,000

per annum, depending on experience.###

About MAPP

We believe property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too.