Job Description

About the Role

We're looking for a capable and motivated couple to jointly manage key aspects of park operations and lodge sales at Heron Lakes. This is a unique opportunity to live and work together in a luxury lodge setting, supporting a growing holiday park business known for its high standards and personal service.

Each individual will have a clearly defined focus -- one may lead on

guest services and operational logistics

, while the other drives

lodge sales and owner relations

-- but both will collaborate to deliver a seamless and professional experience for guests, owners, and potential buyers.

Sales & Business Development

Conduct viewings and consultations with prospective lodge buyers. Build strong relationships with potential investors and owners. Manage lead follow-ups, CRM updates, and sales documentation. Liaise with head office marketing team to optimise campaigns. Represent Heron Lakes professionally at open days or events.

Park Operations & Guest Experience

Oversee guest check-ins, lodge presentation, and customer service standards. Ensure the smooth running of day-to-day park operations. Manage supplier relationships (housekeeping, maintenance contractors, etc.). Handle complaints or escalations with professionalism and discretion. Monitor booking trends and assist with pricing strategies.

Management & Administration

Prepare weekly reports on sales, occupancy, and operations. Assist with stock control, rotas, and basic budgeting. Uphold brand standards and help train seasonal/part-time staff if needed. Act as a point of leadership during weekends or peak periods. Maintain a calm and solutions-focused approach during busy times.

Ideal Couple Profile

Experience in hospitality, holiday parks, property sales, or leisure management. Sales and customer service strengths -- confident in closing deals and maintaining relationships. Excellent interpersonal, communication, and problem-solving skills. Highly organised and competent with admin and digital tools (CRM, Excel, booking platforms). Professional, presentable, and enthusiastic about delivering a 5-star guest and owner experience. Willing and able to live on-site and work flexibly (including weekends/holidays).

Perks & Benefits

On-site luxury accommodation (private lodge with utilities). Commission/bonus scheme for hitting sales and service goals. Stunning rural work environment with lakeside views. Support from a wider head office and marketing team. Long-term career opportunity with growth potential.
Job Type: Full-time

Pay: 1,500.00-2,500.00 per month

Additional pay:

Commission pay
Benefits:

Company events Free parking On-site parking
Work Location: In person