Job Description

About the Role

We are seeking a detail-oriented and analytical

Parking Appeals and Representations Officer

to join the

Back Office Parking Team

. The successful candidate will be responsible for managing all stages of the statutory process for Penalty Charge Notices (PCNs), including handling challenges, representations, and appeals.

This is a key role requiring excellent written communication skills, sound judgement, and the ability to interpret and apply complex parking legislation. You will be expected to produce high-quality, accurate responses under tight deadlines while maintaining professionalism and compliance with regulatory standards.

Key Responsibilities

Investigate and respond to all correspondence and statutory challenges related to Penalty Charge Notices (PCNs), including: Informal challenges Formal representations Appeals to London Tribunals Charge Certificate responses Prepare detailed evidence packs for submission to

London Tribunals

in line with procedures and quality standards. Attend personal hearings as required, acting as the Council's representative in a professional and diplomatic manner. Ensure all appeal documentation and responses are completed within statutory deadlines. Maintain up-to-date knowledge of relevant legislation and regulations impacting parking enforcement. Assess evidence carefully to make balanced and fair decisions in accordance with policy and law. Provide guidance to colleagues on complex representation and appeal cases. Support the identification of service improvements and contribute to the development of new working practices. Provide cover for other Appeals and Representations Officers or Line Managers as needed. Maintain accurate case records and adhere to GDPR and data protection standards. Carry out duties in line with Council values, ensuring fairness, ownership, and commitment to improving residents' experiences.

Ideal Candidate Profile

Essential Skills & Experience

Strong written and verbal communication skills with the ability to prepare clear and accurate correspondence. Excellent analytical and decision-making skills with the ability to assess evidence objectively. Proven experience working within a parking enforcement, legal, or local government environment. Ability to manage workloads effectively under pressure and meet statutory deadlines. Strong understanding of legislation governing parking enforcement and appeals processes. Proficiency in using computer systems and case management software.

Desirable

Previous experience preparing submissions for London Tribunals. Knowledge of local government systems, policies, and service delivery.

Pre-Employment Requirements

Proof of Right to Work in the UK. Satisfactory employment references.

No DBS required for this role.

Why Join?

Play a key role in ensuring fairness and compliance within parking enforcement services. Work in a collaborative, professional, and customer-focused environment. Opportunities for ongoing training and professional development.

How to Apply

If you have the experience and confidence to handle complex correspondence and contribute to a high-performing parking services team, click

'Apply Now'

on this job advert

OR

Send your CV directly to:

adarsh.thomas@centurionstaunch.co.uk

Privacy Assurance

We take your privacy seriously and are committed to protecting your personal data. All information provided during the application process will be managed in strict accordance with GDPR regulations.

Reference ID: RQ1629018

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 5 months

Pay: 18.27 per hour

Expected hours: 35 per week