Job Description

Company name: Mitie

Job Title: Mobile Corporate Receptionist

Reporting to: Becky Ryan

Hours: Part time varied Monday - Friday with the option of overtime when required Must have their own car and be willing to travel due to the nature of the role

The ultimate goal of the

Mobile

Corporate Receptionist is to own the Reception Area and manage the access/egress of all visitors and contractors in accordance with the Client'

s defined processes

.

To

conduct oneself in a warm, professional and engaging manner and deliver The

Signature

brand s

tandard

service that exceeds expectations and creates a memorable experience for all building users (visitors and colleagues). To be an active and contributing member of the Guest Services team, ready to step in and support any area at any time and go above and beyond expectations.


Being Mobile you will be scheduled to work at each of our client's locations. You will be a

ble to adapt,

demonstrate agility, and seamlessly adopt and deliver site specific processes, support

to cover absences

across any Guest Services role, provide resilience and help make our service exceptional.


To ensure all visitors are appraised of emergency evacuation procedures and made aware of where to enter and leave the Client's premises by way of the designated access points To positively identify all visitors and contractors before granting access and checking them in To be highly visible, always available and the "go to" person for queries To be immaculately groomed, approachable, and helpful always To always deliver the Signature brand standard experience To handle special requests including preferences for colleague's and visitor's time on site




Experience:


Operate under a "How Can I Help" mindset Deliver an experience that is professional, friendly and attentive always To anticipate the needs of visitors and colleagues To proactively look out for building issues, ensuing a swift resolution Proactively manage queues, striving to make the arrival or departure process as efficient as possible Greet and acknowledge all visitors and colleagues, ensuring they receive exceptional service Always conduct oneself in a professional manner, adhering to established standards of conduct, department procedures and policies




Process:


Support onsite facilities inspections, floor walks and service audits Proactively log work orders Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self-service channels Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements Administrative tasks and ad hoc reporting
Manage stocks of visitor passes and other specialist stationery

Maintain a register of passes issued to and returned by visitors, ensuring that a full audit trail is maintained Ordering peripheral items such as IT kit, uniform, stationary
Ensure all colleague queries to the shared mailbox are responded to and actioned on the same day

Maintain the shared mailbox, ensuring that resolved emails are deleted or filed on the same day Register all visitors before the next working day Act in accordance with health and safety, and manual handling procedures




Service:


Provide first line response to Audio Visual queries from colleagues arising from IT/AV equipment installed in meeting rooms Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required To support the setup of communal, event, collaboration, and meeting room spaces To support keeping collaboration spaces tidy and return furniture as per locally specified arrangements Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard Establish rapport with frequent visitors; keep the team and relevant departments well-informed about visitor preferences Creating, updating, and displaying signage as required Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5 service
To escalate any feedback relating to the service provided by the service team Recognize by sight the identities and roles of all senior management (as advised by the Client from time to time), as well as build a good working relationship with the personal assistants of such senior managers




Security:


Instruct all Employees and visitors to clearly display their identity card and visitor pass whilst on Client's Premises Carry out daily audits of the visitor and contractor passes and reporting any not returned Support the Security team in responding to First Aid or Security incidents, and act as Fire Marshal when required. Maintain vigilance for any safety or security irregularities, taking appropriate action or escalating issues promptly. Report systems malfunction immediately to ensure swift resolution. Welcome and manage contractors on site, ensuring compliance with building protocols and security procedures.




Partnership:


Provide support to the wider service team as and when required To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie Provide ad hoc cover and support to other work areas and teams Complete any reasonable management request or task

Person Specification

1 to 2 years' of comparable experience in corporate workplaces, customer service, or tourism and hospitality

Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence Immaculate grooming, personal presentation and sense of style Must be able to identify and resolve issues, and to meet and exceed the expectations of our client Must be highly proficient in Outlook, Word, Teams, and Chrome Competent using visitor and space management tools, such as Condeco, ProxyClick, etc Essential to be able to process large volume of queries across multiple platforms * Core skills required: Accountability and responsibility, personal organisation, prioritisation, initiative, engaging with the customer, communication, adaptability, attention to detail