Job Description

Company Overview

Ready Steady Store is a leading provider in the self-storage industry, offering a variety of affordable storage solutions tailored for both home and business needs. With a commitment to modern facilities and exceptional customer service, we are poised for continued growth.

Summary

We are seeking a dedicated Credit Controller to join our friendly credit control team at Ready Steady Store in the UK. In this pivotal role, you will manage credit control processes, ensuring timely payments and maintaining strong relationships with our clients. Your contributions will be vital to our financial health and operational success.

The main purpose of this role is to ensure customer payments are received from Day 7 onwards, while maintaining professional and positive relationships. You will be working primarily through an automated dialler system, handling customer queries related to payments, and completing related administrative tasks.

Responsibilities

Proactively contact customers from Day 7 onwards to recover outstanding debts Use the automated dialler system to manage outbound and inbound payment-related calls Manage the dedicated inbox, responding to payment queries and ensuring timely follow-up Deal with customer payment queries promptly and professionally, providing accurate information and solutions Negotiate payment plans in line with company policies and terms Accurately update account notes and maintain customer records in line with GDPR requirements Complete related administrative tasks, including processing correspondence, reconciling accounts, and preparing reports Work closely with Operations and Customer Service teams to resolve payment disputes Escalate accounts or issues where necessary to the Operational Management team Work to and achieve debt collection targets Identify opportunities to improve debt collection and administrative processes

Qualifications - Essentials

Minimum 2 years' experience in credit control and/or collections Strong knowledge of debt collection procedures and customer account management Excellent communication and negotiation skills Strong organisational and time-management abilities Confident handling customer queries and resolving disputes Proficient in data entry and administration with strong attention to detail A team player with a proactive, problem-solving mindset

Qualifications - Desirable

Experience using an automated dialler system
If you're ready to take charge of our credit control processes and contribute to our growth story, we invite you to apply today! Join us at Ready Steady Store where your expertise will make a difference.

Job Types: Part-time, Permanent

Pay: 10,491.52 per year

Expected hours: 16 per week

Benefits:

Additional leave Company events Company pension Employee discount Enhanced maternity leave Free parking Health & wellbeing programme On-site parking Work from home
Application question(s):

Do you have at least 2 years experience within credit control? Do you have experience using an automated dialler system?
Location:

Manchester, M28 2QB (preferred)
Work Location: Hybrid remote in Manchester, M28 2QB