Job Description

PART TIME CUSTOMER SERVICE ADVISOR

Would you like to join our professional and friendly team? Do you have excellent customer service skills? If so, this opportunity could be perfect for you!

We are looking for someone who will provide excellent customer service through our branch network, promoting our products and services, whilst identifying opportunities to drive process efficiency to benefit the Society and our customers.

Salary:

23,200 per annum (pro rata)

Location:

This role will be based in our new branch within the South Staffordshire area, flexibility is required to work at any of our branches, currently locatedin Tipton, Coseley, Bilston and Sedgley. Training will be provided within the current branch network.

Hours:

15.75 per week - Part-time position working Monday to Friday between 12 noon and 2.30 pm plus every Saturday between 8.45 am and 12 noon

In this role you will:

Provide excellent customer service, embracing the principles of Treating Customers Fairly, and our values. Produce high quality and accurate work including all cashiering functions and standing data. Make a significant contribution to our retail savings, actively seeking new funds and retaining existing funds through conversations with customers. Make a significant contribution to our Mortgage and Protection referral targets. Take responsibility for your own actions, deadlines and targets, ensuring good customer outcomes. Be well organised, able to show initiative and resourcefulness and be a flexible team player with an ability to work under pressure both in a team and independently. Adopt a positive approach towards customers and colleagues.

To be successful you will have:

Good communication skills, both written and oral with a mature, credible and comfortable approach dealing with all third parties and colleagues. A right first-time approach with a desire to demonstrate accountability and ownership through completion of tasks in a timely and accurate manner. A good understanding of what a customer service advisor role within a financial organisation entails. Ideally hold a full UK driving licence

Qualifications & Experience:

5 GCSE's at grades 9 to 4 (A to C, or equivalent) including Maths and English.
Previous experience of working in a customer service environment, preferably in a similar role. Good computer skills to enable you to use a variety of different systems and software, including Microsoft Office.

Why join us at the Tipton?

Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.
Our head office is based in the centre of Tipton, with local amenities including a local park and canal suitable for lunch time walks, and a local train station connecting to nearby city centres including Wolverhampton and Birmingham.

Being a smaller building society, you will have access to all decision makers. Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations, and ways of thinking differently will be respected and considered.

Other benefits include:

25 days' (pro rata) annual leave plus public bank holidays

Staff annual discretionary bonus scheme

Pension contribution

Life assurance of 4 x basic salary

Private Healthcare*

Permanent Health Insurance

Health Cash Plan

Access to internal Mental Health First Aiders

Access to a Wellbeing hub and Employee assistance programme

Celebration days

Volunteering opportunities

Benefit Hub subscription: giving access to a wide range of discounts across many different sectors

Free parking

*Access subject to length of service requirement

Applications:

If you would like to apply, please send your full CV with a covering letter indicating your suitability for the role by close of business on Wednesday 23 July 2025.

To view our Recruitment Privacy Notice, please click on the link below:

https://www.thetipton.co.uk/privacy-notice-recruitment.pdf.

Tipton & Coseley Building Society is proud to be an equal opportunity employer. We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. We celebrate difference and encourage everyone to join us and be themselves at work. Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.

Job Types: Part-time, Permanent

Pay: 12.75 per hour

Expected hours: 15.75 per week

Benefits:

Company pension On-site parking Private medical insurance
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/07/2025