Job Description

Job Overview
From colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisors listen carefully to our customers, understand their concerns, and resolve them efficiently.
What we offer
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As part of a 13bn global organisation, we have a number of exciting roles at local, national and even international levels all with a highly competitive package. With many of our roles, we are happy to talk about flexible working options too. We're looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role.
Key Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when needed
• Ensuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills and Experience

• Customer service experience
• Strong phone handling skills and active listening
• Ability to adapt to different types of characters
• Experience working in a fast paced environment

Your hands may be full in this role, so the ability to multi task is essential! This is a fantastic starting point at LKQ Euro Car Parts and a great way to have an overview of the entire business. We encourage internal progression, so with this role the opportunities are endless.
Why Work for LKQ

• Pension
• 22 days annual leave
• Hapi benefits retail discount
• Staff discount
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.

Skills Required