Job Description

We are Disability confident

'The Barcode Warehouse, is the UK's leading specialist provider of barcode technology, RFID, labelling and enterprise mobility solutions in the UK. The business is currently embarking on the company's biggest and most significant transformation. Already an incredibly successful company, The Barcode Warehouse is now raising the bar and firmly establishing itself as the leading technology and software solutions provider across many sectors through significant investment in systems, infrastructure, people and a brand new purpose-built Innovation and Customer Experience centre.

With a clear vision, significant investment and plans to grow product categories, services, solutions and expand firmly into new markets - there has never been a better time to be an incident management agent at The Barcode Warehouse.

The opportunities to get stuck into projects, new initiatives, and make a real impact are endless. Supported by a hands-on, proactive senior leadership team and surrounded by a friendly and helpful culture; the right person could have a long and rewarding career at The Barcode Warehouse.

If you are highly self-motivated, talented and up for the challenge of growing an already well-established business you'll be a welcome addition to the team!'

Employee Benefits:

28 days of holiday increasing up to 5 more with each year of the service pro rata Additional paid day off for your birthday Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working may be available 1,000/ pro rata salary Increase when passed 6 month probation

Role

Providing 1st line technical support for a range of key clients in French and English Between 20h -30h a week Logging all incidents on relevant CRM and software systems Diagnosing technical faults and providing over the phone and ticketing system solutions Escalating technical queries to 2nd line support Providing excellent levels of customer service and support Working to Service Level Agreements (SLA) against call handling time, resolution etc Monitor group mailboxes, ensuring all inbound queries received a response within SLA Collection of feedback from end users via outbound calls, when required

Skills / Experience

Fluent in French and English Written and Spoken Problem solving and keen attention to detail Driven to deliver high levels of Customer Service Flexible approach to working hours Clear telephone manner Good verbal and written communication skills Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given. Working hours between 05:30-22:00, Monday - Sunday Candidates must be available to work weekends as part of the regular schedule Salary increase with additional supported languages (Spanish, French, Polish) - 1 Supported Language 26,255 pro rata, 2 supported languages 26,750, 3 Supported Languages 27,256 - Based on (40h)FT salary, Pro rota for PT
Job Types: Part-time, Permanent

Pay: From 26,255.00 per year

Benefits:

Additional leave Company events Company pension Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Newark-on-Trent NG24 2EG