Job Description

The Queensberry Hotel AND The Olive Tree Restaurant are both really delightful places to work if we do say so ourselves. Thanks to hotel owners Laurence and Helen and the Senior Team Lead by Hotel Manager Oliver Harris, Executive Head Chef, Chris Cleghorn and Restaurant Manager, Aisling Bury. We nurture a supportive environment where individual and team achievements are constantly recognised and thoroughly celebrated in style.

We focus on driving a "One Team" culture, ensuring our people really WANT to come to work. In the restaurant, we recently introduced 4-day weeks for our kitchen brigade, designed to reflect the changing expectations of our multi-generational workforce.

We also strongly believe that the welfare of our team and all who work in hospitality is paramount if we are to continue to fight the challenge of getting more people to join the industry. We also endeavour to meet all mental health and professional needs of our much-value extended family. Laurence and Helen have been long-standing supporters of Hospitality Action and have maintained membership of the Employee Action Programme that provides support to any member of the team in times of need.

We like people who strive to shoot for the stars whilst having their feet solidly on the ground. Experience is fabulous and for some of our roles, we do require this but perhaps you are thinking about a change of job and considering whether a role in an amazing kitchen or beautiful hotel is for you.

Quite frankly, for us it is more about the willingness, personality, passion, and ability to take on a task and really make it work. You could say that sometimes the stars just align.

Both The Queensberry Hotel and The Olive Tree Restaurant are highly unique environments. As very strong independent propositions, we are on the hunt for independent individuals who are keen to make their mark in the rewarding realm of top-notch hospitality. We are really open to anybody that thinks they might be interested in being part of our family. Please do get in touch with us.

What's In It For You?

Gains of working with us are plentiful but just to give you a little indication....

Free meals on duty to keep you fuelled and nourished 50% off taxis to and from work for rides up to 10 between 11pm and 6.30am. A complimentary Shorter Tasting Menu and bottle of wine for you and one guest at The Olive Tree Restaurant. Which can be enjoyed after every 6 months of service.
After every complete years' service, each team member is welcome to stay in the hotel and have breakfast with a plus one.
Friends and Family rate of 100 inclusive of breakfast for 2, Subject to availability.
Exceptional career progression within an ambitious privately owned company. Offering ongoing training opportunities to keep you at the top of your game. Auto enrolment onto pension scheme Free uniform provided to ensure you look fabulous In house Social Committee - Who's focus is to organise team building events every quarter.
*Subject to terms and restrictions

Essentials:

Good communication and computer skills

Checking in and out our hotel guests

Taking reservations for the hotel and restaurant

Being physically fit as lifting will be involved when moving guest's luggage

Keeping the public areas of the hotel clean and tidy at all times

Impeccable presentation and personal standards

Ability to cope with pressure and challenge yourself

Good communication skills and a high level of spoken and written English

Ambition to grow with in the company

Valet parking guest cars is a daily and frequent part of this role.

Further responsibilities include welcoming guests to the hotel for their stay with a nice, big smile and ensuring all is in perfect place for their eagerly awaited arrival. Checking guests out (sad times but they often come back to our loving arms), taking reservations for the hotel and The Olive Tree Restaurant, some basic administration tasks and maintaining the public areas of the hotel. The front of house assistant will also be required to assist the restaurant team with bar and room service occasionally.

A high level of spoken and written English is required alongside a flawless presentation, excellent communication skills and a good local knowledge of Bath would be marvellous.

Further Specifics

Our front of house team work on flexible 8-hour shift basis including evenings, weekends, and bank holidays over 5 days a week. The earliest start time is 7am and the latest finish is 11pm.

Minimum Required Experience to apply:

Previous experience in customer service

Valid Full UK or EU driving licence required

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: No more than 23 per week

Additional pay:

Tips
Benefits:

Company pension Employee discount
Ability to commute/relocate:

Bath: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel: 1 year (required)
Licence/Certification:

Clean Driving Licence (required)
Location:

Bath (required)
Work Location: In person

Reference ID: Front Office Assistant at The Queensberry Hotel & Olive Tree Restaurant
Expected start date: 01/09/2025