Job Description

Collingham Church View Surgery LS22 5BQ are looking to recruit two part time Medical Receptionists /Care Navigators to work alongside our existing, hardworking but friendly team. We are looking for a good team player to join us working over our two sites.

Up to 20 hours per week with flexibility to cover for sickness/holidays working over Churchview or Thorner sites.

Previous experience as a Medical Receptionist or NHS experience is desirable but not essential. Customer Care/dealing with the public experience preferred.

Previous applicants need not apply.

Summary of main duties include:-

Reception

Operate computerised appointment system to ensure efficient flow of patients using the Triage protocols in place

Book appointments accordingly

Care Navigation - Signpost patient to most appropriate service

Ensure urgent consultations are allocated appropriately

Book patients home visits in line with practice policy

Handling any other patent requests via telephone of face to face in a timely manner

Explain practice arrangements to new and temporary patients in line with practice policy

Ensure repeat prescription requests are actioned/ passed to relevant staff

Samples received at reception check from completed & pass to Nurse

Be aware and comply with patient confidentiality

Dealing with requests from colleagues or community teams

Booking Ambulances as requested

Book appointments on extended access rotas

Ensure reception area and waiting room is kept neat and tidy

Admin duties

Scanning hospital letters/reports onto patient's records

Emailing and photocopying as required

Collating patient data/help input survey/flu information

Sending out letters/texts to patients where appropriate

Be aware of access to medical records/ online access protocol

Change patient address / telephone as required

Check and prepare temporary resident forms

Person specification

General education to satisfactory level, Grade C or above 1

Good telephone manner

Ability to communicate clearly

-Computer literate

-Able to work alone and in a team environment

-Must be able to work on own initiative

-To pass on information accurately

-To be able to cope under pressure

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Job Types: Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 16 - 20 per week

Benefits:

Company pension On-site parking
Work Location: In person