Job Description

Responsible to:

Rough Sleeper Team Leader

Base:

Predominantly community based. Office base 23 Hillcrest Street, Hanley but can be changed at any time to other locations in the city according to service delivery needs.

The postholder requires a full driving licence & access to a vehicle

Purpose of the job:

Provide individuals who are sleeping rough with advice and support in relation to their health, wellbeing and safety.

Support individuals who are temporarily housed with support.

Support people sleeping rough to assess their needs and support them to achieve their goals.

Ensure the scheme achieves its contractual targets.

Support other staff to contribute to the development and delivery of support.

Duties and Key Responsibilities:

Provide a three-tier approach to service delivery from brief interventions, reconnection, advice, and guidance.

Deliver an effective outreach service to support rough sleepers into the most appropriate accommodation to meet their needs.

Seek additional risk information from partner agencies to fully inform accommodation options and support offer.

Complete support plans, robust risk assessments and risk management plans identifying the risks posed to the customer and to others, working collectively with other agencies in a timely manner.

Attend and contribute to weekly caseload meetings and ensure actions are completed following the meetings,

Contribute to multi-agency meetings regarding specific rough sleeping cases and present cases to the bi-weekly Rough Sleeper Accommodation and Action Group (RSAAG)

Where there has been exclusion from accommodation providers advocate for the customer to ensure fair and appropriate access and enhancing accommodation offer.

Adopt a flexible and creative approach with individuals to aid engagement on outreach, when safe and appropriate and in line with scheme risk assessments and procedures.

Work in partnership with other agencies within the homelessness sector to engage with individuals on outreach and on an in reach basis at a variety of locations.

Support customers who are temporarily housed to ensure this accommodation is sustained in preparation for more permanent accommodation.

Ensure that case notes and scheme monitoring records are updated to record progress and engagement on an agreed, regular basis and communicate effectively with other team members.

Utilise the customer fund by way of a properly administered corporate charge card.

Participate in the bi-monthly rough sleeper count to submit this data to MHCLG to inform future funding.

Street and Drop in contact across a range of HUB locations both mobile via the COV and physical centres (churches/community groups) - brief interventions including signposting and general IAG as a one off/two off provision

Outreach Targeted

:

In contact with the service requiringsome depth of work including homeless prevention activity, completion of forms, telephone calls to other agencies, reconnection activities and up to 3 weeks of contact

Case Managed:Entrenched individuals will be assessed, engaged, and enrolled for more intensive case management by the ACES Team with a ratio of 1:5 and utilising the CHAOS index to demonstrate progression routes

Follow information sharing protocol requirements during outreach.

If there is an unreasonable risk to the health and safety of other customers and staff, work robustly with the Police when engaging with customers.

Contribute to ensuring a clean and safe environment in line with the health and safety procedures.

Work effectively with partner agencies in the community to raise awareness of rough sleeping.

Ensure that the outreach vehicle is maintained, and report repair as and where required.

Ensure that maintenance or health and safety issues are dealt with appropriately.

Comply with organisational policies and procedures in relation to procurement, fraud and whistle blowing.

Provide written records detailing safeguarding concerns and actions taken.

Operate professional boundaries. Support and guide other staff on professional boundaries and conduct and report issues of concern as appropriate.

Work with relevant partners to ensure that customers and staff are protected from abuse, incidents are responded to and plans implemented.

Ensure customers understand how they will be protected from abuse

Understand the value of customer feedback, and provide qualitative information about customer stories; such as

o Written, audio, video or multi-media case studies

Articles for Brighter Futures website, social media channels and newsletter

Ensure that every customer has equality of opportunity and that no one faces barriers in accessing or exiting the service.

Ensure that customers' needs are properly assessed and responded to in ways which respect their personal needs and preferences.

Challenge as appropriate other staff and customers' oppressive practice or stereotyping.

Participate constructively with training, supervision and appraisal.

Behaviour embodies Brighter Futures' values and is within the Code of Conduct.

Work In line with policies and philosophies.

Ensure during outreach that that data is collated to contribute towards external performance returns.

Contribute towards the achievement of internal key performance indicators.

Have awareness of the overall objective of reducing street homelessness and how the work of the outreach service is contributing towards this.

Ensure that the service is contributing to the aims, values and key performance indicators of Brighter Futures.

Comply with financial and HR procedures applicable to the role.

Take responsibility for ensuring that you have suitably prepared IT equipment to undertake your role.

We may require you to work at other schemes which could include weekends and evening work dependent on business need.

You may be required to do other duties according to the reasonable business need.

Behaviour & Competences:

Behaviour embodies Brighter Futures values and is within the Code of Conduct

Demonstrate the competencies and behaviours set out in the Competency Framework.

Work to Brighter Futures aims, values, policies and procedures and ensure that others do so.

Hours of Work

:

21 hours per week mainly Monday - Sunday. Part Time hours will generally 8.00am to 4.00pm with requirement to work evenings and every other weekends in line with business requirements to attend meetings/ events

Salary & Benefits:

Salary: 14138.44

Up to 40 Days Annual Leave

Group Personal Pension Plan, including life assurance and group income protection

Health Care Cash Plan

Occupational Sick Pay

Staff Counselling Service

Discounted Gym Membership

Blue Light Discount Card

Job Type: Part-time

Pay: 14,138.44 per year

Benefits:

Casual dress Gym membership Health & wellbeing programme Life insurance Sick pay
Schedule:

Day shift Weekend availability
Experience:

Working with individuals with Complex needs: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person