Job Description

We're looking for a highly organised and compassionate Payments Coordinator to join our team in a part time basis.

In this vital role, you'll help ensure that client contributions for care services are managed efficiently and accurately, supporting both individuals and local authorities in maintaining smooth financial processes.

You'll be part of a supportive and dedicated team committed to helping people access and manage the care they need. If you're detail-oriented, confident communicating with a variety of people, and motivated by making a real difference, we'd love to hear from you.

This is a part time role at 18 hours per week worked over 3 or 4 days on a hybrid basis. (FTE is 24,570 pa based on 37.5 hours pw).

What You'll Be Doing

As our Payments Coordinator, you will:

Work from reports received from local authorities to manage client contributions for care provided. Monitor contribution reports and follow up on outstanding arrears. Liaise with Account Managers and local authorities to arrange collection of arrears. Support the Finance team in setting up direct debits and sending forms to clients promptly. Respond to client and local authority enquiries around contributions, arrears, and disputes. Process incoming and outgoing post accurately and efficiently, and manage shared inboxes across contracts. Produce and maintain management reports to support Account Managers. Provide administrative support to payroll and purchase ledger functions, including data entry and filing of timesheets and invoices. Keep client records up to date in our CRM system.
About You

We're looking for someone who is:

Eligible to work in the UK A confident communicator with excellent customer service skills. Highly organised, accurate, and proactive in managing their workload. Able to handle sensitive conversations with compassion and professionalism, particularly around arrears and payment plans. Comfortable using Microsoft Office and CRM software. Able to work independently and use their initiative to solve problems.
Desirable experience:

Working in a busy administrative or customer-focused environment. Providing telephone-based customer service. Supporting clients with disabilities or those accessing social care services.
Why Join Us?

Be part of a friendly, supportive, and values-driven team. Gain experience in both finance and social care environments. Enjoy a role that combines administrative precision with meaningful people-focused work. Opportunities for ongoing training and professional development.
Our values underpin everything we do and are the guiding beliefs and principles of Purple -

we are

:

Authentic

- lived experience is our most valuable raw material

Accessible

- from corporates to microenterprises, disability organisations to individual disabled people. We support all.

The experts

- humble but knowledgeable in finding solutions.

Creative

- global to local. We develop and deliver innovative approaches to the issues of today.
Purple is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expects all employees, contractors and volunteers to share this commitment. All post holders will be subject to appropriate pre-employment vetting procedures and, where eligible, a satisfactory Disclosure and Barring Service check.

If you require adjustments to attend an interview, please let us know.

Job Type: Full-time

Pay: 11,793.00-12,589.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave On-site gym Sick pay Work from home
Experience:

Communication skills: 2 years (preferred) Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Chelmsford CM1 1QT