Job Description

Receptionist (Saturday & Leave Cover) - Kensington Clinic

Location:

Kensington, London (with occasional cover at our Wimpole Street clinic)

Hours:

Guaranteed Saturday shifts + additional cover for annual leave and sickness

Contract Type:

Part-time, flexible cover

December:

Full-day shifts available throughout December to cover a team member's annual leave

Salary:

Competitive, based on experience

About Us

Harley Street Physiotherapy is one of London's leading private physiotherapy providers, established in 1987 and continuing to grow across multiple locations. We're known for our exceptional patient care, supportive team culture, and commitment to professional development.

We're now looking for a friendly, professional Receptionist to join our front-of-house team at our Kensington clinic, with regular Saturday hours and flexibility to cover holidays and absences across our sites.

The Role

As the first point of contact for patients and visitors, you'll play a key role in creating a welcoming and efficient clinic experience. You'll manage front desk operations, support the clinical team, and ensure smooth day-to-day running of the practice.

Key Responsibilities:

Greet patients and visitors warmly and professionally Manage appointment bookings, cancellations, and client queries Answer phone calls and emails promptly and courteously Maintain accurate and up-to-date patient records Support clinic operations and marketing activities Liaise with physiotherapists, other healthcare professionals, and the admin team Attend virtual team meetings and assist with general administrative tasks

Working Pattern

We're looking for someone who can commit to:

Saturdays:

9:00 AM - 2:00 PM at our Kensington clinic

Annual leave cover:

Approximately 8 weeks per year

Sickness cover:

Approximately 4 weeks per year

Ad hoc cover:

Occasional weekday or half-day shifts (approx. 4 weeks per year)

December 2025:

Full-time weekday shifts available to cover planned annual leave
Cover may take place at any of our clinics (Wimpole Street or Kensington). We'll provide notice -- typically 1-2 weeks in advance for holiday cover, and as soon as possible for sickness cover. If you can't cover an entire period, we'll discuss suitable alternatives.

About You

Essential:

At least 1 year's experience in a reception, customer service, or administrative role Excellent written and spoken English Confident using Mac systems, Google Workspace, and practice/accounting software (e.g. Xero) Highly organised, detail-oriented, and comfortable multitasking Friendly, professional, and confident in handling confidential information

Desirable:

Experience in a healthcare or physiotherapy environment Degree-level education

What We Offer

Supportive, friendly working environment Opportunity to grow within a fast-expanding healthcare business Flexible work arrangements Potential for career progression across our clinics

Additional Information

Applicants must have the

right to work in the UK

A

Basic DBS check

will be required

Training

You would be given training over multiple days in November, to ensure you are skilled in the role.

How to Apply

If you're reliable, organised, and enjoy helping people, we'd love to hear from you.
Click

Apply Now

to join our growing practice and make a real difference in our patients' experience.

Job Types: Part-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Company events Cycle to work scheme Transport links
Application question(s):

in addition to ongoing Saturday cover, are you available to offer annual leave and sick leave cover as required?
Education:

A-Level or equivalent (required)
Experience:

receptionist: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person