Job Description

What are we looking for?

We are looking for a part time receptionist. The role will work Mon - Thur 12:00pm - 16:00

Who are we?

Futaba Manufacturing UK (FMUK) is renowned for working at the forefront of technology to produce high quality automotive components. Our reputation is down to the people at our sites in Burnley and Derby. We value their technological expertise and engineering experience that enable us to deliver excellence time and time again.

To us, our people are members, rather than employees. Why? Because we encourage a strong sense of ownership, a family atmosphere and an inclusive and welcoming business. At FMUK you'll find a workplace that supports you with state-of-the-art technology, stretches your skills and allows you to grow. In a business that focuses on safety, quality and protecting the environment.

Our Vision

We make everything better!

Our values:

Our customers are at the heart of everything we do

We care

We have a can-do attitude

We challenge convention

The Job Purpose:

As the face of Futaba Burnley, the Receptionist / Administrator aims to ensure the delivery of an efficient, effective, friendly, welcoming and professional customer service to all customers (internal and external). This is achieved by focusing on the presentation of front of house, providing a pro-active and responsive service to the needs of our customers and identifying opportunities where processes can be improved. This actively contributes towards meeting company quality and safety standards (where applicable) whilst portraying the company values and behaviours.

Key areas of responsibility:

Welcome visitors, answer phone calls, letters and emails and/or direct these communications to the correct department/person.
Act as an administrator for various departments

Key Areas of responsibility:

Representing the business with a positive attitude and professional appearance Greeting visitors to the facility warmly and offering them help immediately Carry out general inductions to the site including any personal protective equipment requirements, H&S guidelines and ensure visitor badge is supplied and is clearly visible. Answer the phone in a timely manner and direct calls to the correct colleagues. Operation and escalation of the fire alarm system Management and control of car park barriers General office administration supporting the wider management team. Completion of operations administration such as logging, scanning/printing/filing of documents to relevant areas, general admin for the operations team. Maintain a clean and tidy reception area and meeting rooms Keeping basic office supplies and PPE stocked and accessible to visitors Setting up meeting facilities including organising and arranging lunches and refreshments Arranging for catering for meetings and daily office use Supporting the administration of engagement and social activities Providing customer support Answering questions about products or services offered at the business Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance Scheduling appointments and meeting times Maintaining front door security and reporting any suspicious activity Engaging in public relations and marketing to a minor degree

The person:

Good attendance and timekeeping Good communication skills Good organisation skills Methodical approach to work Team player Motivated Able to communicate with staff from shop floor to senior management level, external suppliers, customers, contractors and unions Must be able to demonstrate professionalism and communication through written documentation, IT enable documents and spoken word. Role model for company values and behaviours, to enhance the working culture and environment Needs to keep confidences and build trust Needs to be confident in face to face, e-mail and telephone communications

Reporting to:

Operations Manager

Job Type:

Part-time, Permanent

Number of roles:

1

Hours of work:

16 hours per week

Monday - Thursday 12:00 - 16:00

Benefits:

Company events Cycle to work scheme Free parking On-site parking
Job Types: Part-time, Permanent

Pay: 11,265.20 per year

Expected hours: 16 per week

Benefits:

Additional leave Bereavement leave Company events Cycle to work scheme Free parking Gym membership Life insurance On-site parking Referral programme Sick pay
Application question(s):

Tell us about your previous reception experience or any transferrable skills you may have that would be a good fit for this position
Experience:

Reception: 1 year (required)
Work Location: In person