We understand people are at the very heart of The Amesbury Abbey Group, each individual making their own and very special contribution. Our stunning locations are the backdrop for the most exceptional care and support and our commitment to this ensures the most positive and wonderful working environment.
At Sutton Manor Nursing home we are looking for a naturally welcoming and enthusiastic individual to join our friendly reception team. Your great service will ensure absolute satisfaction is always given. You will be organised and proactive and help us be the positive difference in our resident's lives.
As a receptionist you will be the first impression for all visitors to our nursing home. You will be responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages.
The Amesbury Abbey Group has been owned and run by the Cornelius-Reid family for nearly five decades, providing outstanding residential, nursing and specialist care as well as a stunning portfolio of homes for independent living.
Family values are at the core of the service we provide.
Principle Responsibilities:
To answer all telephone calls in a timely and professional manner, transfer calls and take messages where necessary.
Ensure front of house is kept looking smart and presentable at all times.
To deal effectively and politely with any queries made to the home from any source, give out brochures if asked.
To pass on any enquiries for independent living or nursing home made by email or phone to Naomi Cornelius-Reid to deal with.
To ensure the front door is manned at all times and all visitors to the home are welcomed, sign in upon arrival and out when they depart.
Sort the post, newspapers and any deliveries and distribute to residents.
Ensure that invoices and delivery notes from suppliers are sent to the accounts.
Support the team with any reasonable administrative tasks.
Book taxis/newspapers for residents as and when required and ensure that this information is recharged to the resident on their sundries invoice.
Book lunch guests and liaise with the kitchen team/Housekeeper to inform them accordingly. Ensure this information is charged to the resident's sundries invoice.
Make sure all purchases from the shop are recharged to the resident on their sundries invoice.
Take bookings for the hairdresser and ensure information is passed on to the hairdresser.
Help with administration for events with other relevant staff.
To ensure the Funded Nursing Care list and PEEP is updated.
To ensure the admission process is completed and the URN given to relevant staff on a new admission.
To provide administrative support with discharge, transfer and departure process.
Ensure confidential information is not shared.
Send Right to Work and DBS information to HR, including scanned copies of ID and Right to Work documents received from new starters.
Undertake any other reasonable request, as and when required, on instruction from a senior member of staff.
In return you will receive:
Paid breaks
Overtime enhancements available
Long Service Awards
Company pension scheme
28 days holiday pro rata (including Bank Holidays)
Holiday allowance increases with service
Free parking
Free meals
Free DBS
Blue Light Discount Card
Employee Assistance Programme
Ongoing training opportunities
Please note our location is rural and public transport cannot be relied upon to get to our nursing home.