Job Description

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Join Our Team at The Rutland Hotel

The Rutland Hotel,located in the heart of Edinburgh,just a stone's throw from the castle,is seeking a talented,efficient,and detail-oriented Receptionist to join our team on a part-time basis. Our establishment features a charming 12-room,4-star hotel housed in a converted Edwardian townhouse,alongside three stylish 5-star apartment buildings. This beloved destination is cherished by both locals and tourists alike,and we pride ourselves on maintaining the highest standards.

About Us:

At The Rutland Hotel,you will play a vital role in ensuring the cleanliness and comfort of our guests' rooms and apartments. Your efforts will help create a welcoming environment that aligns with our guest-focused mentality and our commitment to going the extra mile for everyone who stays with us.

What the Role Involves:

Guest Check-In and Check-Out - Greet guests upon arrival,check them in efficiently,ensuring all necessary information is recorded,and assist with check-out procedures at the end of their stay. Reservations Management - Handle incoming reservation inquiries,update bookings,and manage room availability to ensure efficient use of hotel resources while providing accurate information to guests. Guest Services & Requests - Address guest inquiries,requests,and concerns in a professional and friendly manner,ensuring their comfort and satisfaction during their stay. Administrative Support - Maintain accurate records,including guest information,payments,and room status. Process payments,issue invoices,and ensure that all administrative tasks are completed in a timely manner. Coordination with Hotel Departments - Communicate effectively with housekeeping,maintenance,and management to ensure guest requests are met and any issues are resolved promptly.

We're Looking for Someone Who:

Strong Communication Skills - Excellent verbal and written communication abilities to interact with guests,team members,and management effectively,ensuring clear and professional exchanges. Customer Service Excellence - A friendly,patient,and approachable manner,with the ability to handle guest concerns and complaints with tact and professionalism,ensuring a positive guest experience. Organisation & Multitasking - Ability to handle multiple tasks efficiently,including managing reservations,guest check-ins,and administrative duties,even during busy periods. Use of OneNote,Excel,Online Travel Platforms and OpenTable is an advantage. Attention to Detail - Strong attention to detail in managing guest information,reservations,and billing,ensuring accuracy and smooth service. Problem-Solving & Adaptability - Ability to think on your feet,address issues or guest complaints swiftly,and adapt to changes in the work environment or guest needs.

What We Offer:

A competitive hourly rate. 100% share of the TRONC package -- all tips go directly to our staff. Complimentary meals during your shifts. Staff discounts and benefits across all Signature Group venues. Exciting weekly and monthly staff incentives. Access to up to 50% of your earnings before payday. Ongoing training and development opportunities from local and global hospitality experts. A fun,energetic team culture where your contributions are valued.

Whether you're looking to kick-start your career in hospitality or bring your experience to a dynamic new team,we'd love to hear from you. Apply now with your CV -- while this role is mainly Part-Time,we may consider Full-Time for the right candidate. Join us at The Rutland and be part of something truly exceptional!