Job Description

Do you have a passion for wine, a natural flair for customer service, and love working in a dynamic retail environment? Join our dedicated team where you'll combine product knowledge, people skills, and sales ability to create exceptional customer experiences.

You'll work collaboratively with the Business owner and the team, in the day-to-day running of our instore and online retail operations. This is a part time role, working 9am until 4pm, 3/4 days per week including Saturdays on a rota basis, we can offer some flexibility with days and hours.

What you'll be doing:

Provide the highest standards of service to customers in store and via email, website, and on the telephone Process instore and online orders for delivery, ensuring accurate products, quantities and delivery specifications Communicate effectively with customers via email and phone regarding order confirmations, stock availability, and delivery timeframes Investigate and resolve order discrepancies and delivery issues, ensuring timely and effective resolution Build and maintain strong product and wine knowledge to confidently advise customers Create content and manage social media accounts Provide support to the Director by managing their diary, organising meetings, and monitoring their inbox Assist with signups and manage our loyalty programme Plan and run tasting events from conception to delivery Ensure the shop environment is clean, safe and well presented, with an eye for detail and flair for visual merchandising Manage stock: receive deliveries, replenish shelves, and assist with quarterly stock takes Ensure the shop is fully stocked with product range, packaging and office supplies

Desired personal qualities and qualifications:

Passionate about wine and eager to learn more Previous experience working in a customer focussed, retail or hospitality role Excellent written and verbal communication skills and able to build good working relationships Reliable, positive and pro-active with the ability to prioritise, hit deadlines, and take ownership Exceptional attention to detail and accuracy Personable, team-oriented, and capable of thinking creatively Excellent IT skills, including Microsoft Office. WSET qualifications - desirable

What we can offer:

Flexible working hours

A creative and fun environment of like-minded wine enthusiasts who enjoy sharing their passion

The opportunity to learn and develop your wine knowledge

Wine tastings with suppliers to identify new products

Staff discount

Job Type: Part-time

Pay: 13.50-15.00 per hour

Expected hours: 20 - 28 per week

Benefits:

Casual dress Employee discount On-site parking
Work Location: In person