Job Description

Job description

The North Face is the premier exploration company in the World. We spark curiosity. We dare to disrupt. We create communities. And we lead with integrity. We are a community of explorers and are constantly looking for new ideas, places, and people to connect with.

The North Face Manchester Arndale is an official Partnership store, owned and operated by Ellis Brigham Mountain Sports.

Ellis Brigham's mission is to share with customers our passion for the outdoors. Our stores play a crucial role in this, enabling our customers to get the best kit for their current adventures and be inspired for many future adventures to come.

Let's talk about the role!

We strive to create a fun and supportive team environment where every member plays their part in creating a great customer experience.

Whether you are working part-time or thinking about a career in retail, we expect our Retail associates to deliver exceptional customer service and contribute to the store's success in the following ways:

Sharing your passion and confidence for The North Face products with customers

Have an understanding of our varied customer base

You are in charge of making your store look great so that it is always customer-ready

Learn about our products to inspire our customers

Drive sales by understanding the store's targets

Follow store standards, policies, and procedures

Is this the right job for you?

You have a proactive, can-do attitude

You are open and love interacting with people, able to express yourself, listen and understand customers

You have a genuine interest in active lifestyle, fashion, or retail trends

You are a fast learner and embrace new challenges

You are fluent in English - other languages are a plus

You are flexible when it comes to working weekends, evenings, and holidays when necessary including Black Friday/Boxing day and New year

What makes you the perfect Retail Associate?

First of all, you LOVE interacting with people. You get your passion by helping customers find the perfect product and you want every customer to leave your store happy. You understand that every customer needs a different approach, and you know how to deliver it.

Your passion and enthusiasm for the brand, your store, and delivering great customer service should shine through. Work should be fun, so it's important that all our sales associates play their part in creating a strong, supportive environment. You are a great team player and are willing to do all it takes to contribute to the success of the entire team.

For you, there is no such thing as "that's not my job". It would be great if you have already had some experience in retail but it's what's more important is that you have the attitudes we've described above. If you have these, you'll become a great retailer in a very short time.

Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 8-16

Benefits:

Employee discount Sick pay
Work Location: In person

Application deadline: 07/08/2025

Job Types: Part-time, Permanent

Benefits:

Company pension Cycle to work scheme Employee discount Sick pay Store discount
Schedule:

Day shift Weekend availability
Experience:

customer service: 1 year (preferred) Retail sales: 1 year (required)
Work Location: In person

Application deadline: 11/12/2024