Job Description

WEEK 1:

Mon 1pm - 5.30pm, Tues OFF, Weds 8am - 5pm, Thurs 1pm - 5pm, Fri - OFF

WEEK 2:

Mon 1pm - 5.30pm, Tues OFF, Weds 8am - 1pm, Thurs OFF, Fri 8am - 5pm

Towcester Vets have been caring for the animals of Towcester and the surrounding areas for over a century - we pride ourselves on our customer service and the professional but personal veterinary service we offer.

We are now looking for a new Receptionist to join our existing team, providing a friendly and efficient point of contact for our valued small animal clients using our Weedon branch. This role may also include occasional work at our main hospital in Towcester.

You will be the face and voice of the business! Some of our clients have been with us for many years and the strong relationships our Reception team enjoy with them help us to maintain a high level of service.

Responsibilities within the role will include:

Greeting clients and dealing with a range of queries both in person and on the phone

Dealing with emergencies in a calm and professional way

Projecting a positive, friendly and professional image of the Practice

Booking appointments for multiple vets on a busy diary

Taking payments

Communicating and liaising with the vets and wider Practice team

Maintaining standards of presentation of the Reception area

Dispensing medication and repeat prescriptions

Selling food/pet toys

Administrative tasks associated with our small animal veterinary service

And you will need to have the following skills and experience:

Enthusiasm, with a passion for customer service

Attention to detail with the motivation to follow tasks through to completion

Exemplary communication skills - as there will be much liaison with our other clinics as well as clients

Ability to multitask, remain calm under pressure and prioritise your workload

Proactivity and supportive of other team members

Embody our Practice values of Communication, Joy, Compassion and Choice

Resilience - we work in a challenging but rewarding industry!

Previous administration/reception experience including IT skills

Genuine love for animals

To be considered for this position please submit your CV

plus a covering letter

outlining why you are interested in joining our Practice, plus confirmation you can work these hours and your

notice period

to Sue Adams, HR Manager

Job Types: Part-time, Permanent

Pay: 12.21-12.22 per hour

Expected hours: 17.5 per week

Additional pay:

Yearly bonus
Benefits:

Company pension Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person

Application deadline: 21/07/2025
Expected start date: 28/07/2025