Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.


At CDW, our partners are key to delivering exceptional value to our customers. As a Partner Program Operations Lead, you will play a vital role in managing and improving the behind-the-scenes processes that make our global partner ecosystem thrive. This is a unique opportunity to influence how CDW operationalises partner programs across their full lifecycle--from onboarding and compliance to funding realisation and continuous optimisation.

Role Summary

This role is ideal for someone with experience in operationalising partner funding programs, commercial process improvement, and stakeholder collaboration. You will oversee the process management, governance, and documentation of OEM partner programs, helping ensure CDW captures the full commercial benefit of our partnerships. The position involves extensive collaboration with internal teams including Partner Management, Finance, Legal, and external OEM partners across the UK and international markets.

Key Responsibilities

Manage the end-to-end workflows for partner onboarding, program lifecycle, and offboarding. Collaborate with Legal to improve contract templates, timelines, and partner agreement compliance. Oversee partner certifications, documentation, and compliance processes in collaboration with internal teams. Maintain accurate and centralised records of partner programs, funding terms, and program changes. Support Finance with forecasting, reconciliation, and identifying risks in partner investment programs. Administer partner portals and act as the subject matter expert for operational queries. Identify opportunities to enhance program value through commercial insight and process improvement. Help internal stakeholders understand program nuances and support international collaboration efforts.

Success Measures

Rebate, funded head, and MDF investment fully realised Faster partner onboarding and agreement execution Improved partner program renewal rates and participation Reduction in funding gaps and associated risks Improved satisfaction among stakeholders and partners

Required Skills and Experience

Minimum 3 years' experience in commercial analysis or partner operations Experience managing supplier or partner contracts Background in process improvement and governance documentation Strong stakeholder management, ideally within matrix environments Proficient in translating complex commercial frameworks into actionable plans

Desirable Experience and Qualifications

Understanding of partner investment programs (rebates, MDF, funded heads) Experience in IT channel or partner ecosystem environments Business-related degree or equivalent experience Certifications such as Six Sigma or Business Analysis preferred

Key Competencies

Excellent written and verbal communication Strong problem-solving and analytical skills Outstanding time management and prioritisation Stakeholder-first mindset with proactive follow-through Appetite for continuous improvement and business optimisation

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.


CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.