Job Description

Join our Team as a Partner Support Advisor!

Location: Brockworth

Salary: 25,100 Per Annum

Hours: Monday - Friday 9:00-5:30

About the role:

Are you a natural communicator with a flair for problem-solving? Join us as a Partner Support Advisor and become the friendly expert our partners rely on. You'll be on the front line of our Partner Operations Help Desks, offering guidance, support, and technical know-how that keeps things running smoothly. Your knack for building trust and delivering outstanding service will make you a key contributor to the success of Onecom Partners.

What makes you a great fit:

Excellent written and verbal communication skills

Eager to learn and quick to pick up new systems

Comfortable using computers in a fast-paced setting

Capable of problem-solving with confidence

Technical aptitude or experience in telecoms is a bonus

Able to build rapport and support partners with empathy and professionalism

Key responsibilities:

Build and maintain strong partner relationships through daily interactions

Provide technical support across Data connectivity, VoIP, and Mobile telephony

Communicate clearly and professionally via email and phone

Troubleshoot issues and escalate where necessary

Represent the Partner Operations Help Desks with confidence and care

Contribute to a positive, solutions-focused team environment

Perks for our People:

Holidays

: 25 days + bank holidays and buy/sell options

Other Leave

: Birthday day off, 12 paid hours for flexible use, Volunteer day

EV Scheme

: Lease a brand-new electric car

Lifestyle

: 9% combined pension contribution and 4x salary life assurance

Rewards

: Quarterly and annual employee awards, discounts on tech

Socials

: All-expenses-paid company events

Development

: In-House Training Academy

Wellbeing

: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.