Job Description

Organization

Renault Trucks

Position Description

Parts Advisor - Renault Trucks Scotland
Bellshill, ML4 3LU

We currently have a fantastic opportunity for an experienced Parts Advisor to join our team based at our Bellshill Workshop. We are looking for a Parts Advisor who can proactively upsell parts, build and maintain strong customer relationships whilst maximising stock availability through efficient parts stock management. This is a great opportunity to bring your existing skills and experience to a highly innovative global brand in the world of commercial vehicles, Renault Trucks.

Shift Pattern You will work a rotating shift pattern (Monday to Friday), working one week of days (06.30 to 15.00) and one week of lates (12.30 to 21.00) and work 1 in 3 Saturday mornings at time and a half.
Pay Rate Up to \xc2\xa311.50 per hour dependent on experience + overtime paid at time and half above basic hours and for Saturday mornings

This is us, your new colleagues
We are a small team, with one Parts Manager, a Parts Advisor and a Parts apprentice. We are a friendly team, lending our support to new-comers, apprentices and existing colleagues alike.

Job role

• Promote Renault Trucks parts and service
• Competently answer telephone enquiries and take customer orders accurately
• Ensure invoices and credits are accurately raised for good supplied or returned
• Front counter sales including managing the customer order number process
• Produce parts quotations for customers
• Accurately compile parts from job cards for repairs being carried out in the workshop.
• Proactive customer sales and feedback competitor information to Parts Supervisor
• Facilitate developing local promotional offers
• Pick up and deliver parts when occasionally needed
• Ensuring product knowledge and skills are maintained to company requirements

Opportunity to attend training courses to support your ongoing development

Key Skills/Experience required

• Excellent customer service skills, both over the telephone and face to face
• Good attention to detail as you will be working with parts numbers when ordering parts for our customers
• Good level of English, both written and spoken
• Strong IT skills and the ability to quickly pick up new systems
• Good team player with ability to work on own initiative
• Well organised and able to work under pressure and meet deadlines
• First class problem-solving skills
• Valid UK driving licence
• Experience of working with vehicle parts or sales experience would be advantageous

What can we offer you?

• 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
• On-going training and development
• Contributory pension scheme and Life Assurance
• Excellent benefits package including an Employee Assistance Programme, a Cycle to Work scheme and a generous pension scheme
• Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

With a renewed product range and growing profile, we rely on quality people to provide \'excellence\' in service and support to customers by always looking to improve customer satisfaction. Look at what we do and what we are part of:

Functional Area

Aftermarket

Travel Required (maximum)

No Travel Required

About us

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world\'s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.

Employment/Assignment Type

Regular

Last application date

22-Sep-2023

Arquus