Job Description

Overview

We are seeking a dedicated and knowledgeable Auto Parts Advisor to join our team. The ideal candidate will possess strong communication skills and a keen understanding of automotive parts and maintenance. As a Parts Advisor, you will play a crucial role in assisting customers with their parts needs, ensuring they receive the right components for their vehicles in a timely manner. Your ability to communicate effectively, both verbally and in writing, will be essential in providing excellent customer service.

Responsibilities

Assist customers in identifying and sourcing the correct automotive parts for their vehicles. Maintain an organised inventory of parts, ensuring that stock levels are monitored and replenished as necessary. Utilise Microsoft Excel to manage inventory records and track orders efficiently. Provide exceptional phone etiquette when handling customer inquiries and orders. Collaborate with the maintenance team to ensure timely delivery of parts needed for repairs and servicing. Communicate effectively with suppliers to place orders and resolve any discrepancies or issues that may arise. Keep up-to-date with product knowledge to provide accurate information to customers regarding parts specifications and compatibility. Stock Checks and uploading files into AutoPart software

Experience

Previous experience in a similar role within the automotive industry is preferred Multilingual or bilingual candidates are highly desirable, as this will enhance communication with a diverse customer base. Strong organisational skills are necessary to manage multiple tasks effectively while maintaining attention to detail. A solid understanding of automotive maintenance practices will be beneficial in advising customers accurately. Excellent communication skills are crucial for building rapport with customers and colleagues alike. If you have a passion for automotive parts and enjoy helping customers find solutions, we encourage you to apply for this exciting opportunity as a Parts Advisor. Has experience in using AutoPart MAM or similar software Worked in a parts shop before so understands how it runs Will have to do heavy lifting at times
Job Type: Full-time

Pay: 12.21-13.00 per hour

Benefits:

Company pension Employee discount
Experience:

Sales: 1 year (preferred)
Work Location: In person