Job Description

About the role\xe2\x80\xa6 We are excited to be recruiting for a Parts Advisor. This is an unrivalled opportunity to join one of the UK\xe2\x80\x99s fastest growing motor groups. This is your chance to shine as an individual and have free reign to be yourself, demonstrate your accomplished customer service skills, and thrive in an environment that allows you to live each working day to the full. Not only do we offer motoring for life, at Stoneacre, we offer careers for life. As a Parts Advisor, you will be responsible for delivering excellent customer service and providing industry-leading advice on our products and services to our valued customers. Representing a variety of manufacturers, you will boast extensive industry knowledge on a diverse range of vehicles and models. You will take great pride in your work and be a highly motivated team player. Through both in house and manufacturer training, you will be given full support and development enabling you to reach your full potential, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest\xe2\x80\xa6? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A flexible approach to working patterns
• Bonus scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Parts Advisor\xe2\x80\xa6

• Ensure parts are efficiently distributed to Service Department Technicians.
• Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
• Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
• Assist customers via telephone, online and face-to-face, as well as processing orders over the telephone.
• Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
• Sourcing parts for internal and external customers.
• Picking parts.
• Effectively communicating with our Service department.
• Carrying out some administration duties such as invoicing.

About you\xe2\x80\xa6

• We consider candidates from all backgrounds who preferably have experience working in the Automotive sector within a Parts Advisor role, however training will be provided (knowledge of Kerridge would be advantageous)
• You will have fantastic communication skills and enjoy working in a fast paced yet rewarding environment.
• You will have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
• You will be sales and target driven with a reliable and punctual work ethic and a willingness to follow instructions.
• You will be passionate about delivering exceptional customer service within the automotive industry with a basic knowledge of vehicle layout, function and location of parts.
• You will have a strong attention to detail with an organised and methodical approach and the ability to work well under pressure.
• You will be flexible and dynamic with the ability to adapt to changing priorities.
• We want you to love what you do \xe2\x80\x93 The rest will come naturally.

The Company
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK\xe2\x80\x99s fastest-growing and most successful car dealer groups. We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities. We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it\xe2\x80\x99s the best investment we can make.