Job Description

We have looking for an experienced Parts Advisor to join our team here at Tyn Lon Garage, Llanfairpwll.

Working as an integral member of the Aftersales Team of a Prestige Car Franchise, the successful candidate will be experienced in a similar environment, dealing with general parts and service enquiries, as well as administering the ordering and return of parts. The Parts Advisor will also be pro-active in his/her approach, developing relationships within the trade environment, whilst working towards performance targets, and maintaining our excellent customer service level. You will be equally confident dealing with customers on the front counter as well as working behind the scenes making sure the right parts are distributed to our vehicle technicians on time.

Key Responsibilities

Ensure effective stock control in line with manufacturer and business operating requirements. Taking orders from customers face to face, over the phone and by email and arranging delivery. Order and liaise with both Aftersales and Sales teams to ensure all internal parts and accessories are ordered in a timely manner, adhering to manufacturer ordering procedures. Dealing with payments, raising invoices and issuing receipts Monitor and evaluate customer needs and competitor activity in the parts market, ensuring that campaigns are relevant and targeted. Maintain customer service standards and parts processes that are in line with brand and business standards. Ensure predictive parts ordering takes place to maintain high levels of customer service. Regularly communicate and interact with members of other departments to develop the business and the business team ethos. Promote the sale of Accessories within the business.
This is a customer-facing role - you must have excellent interpersonal and communication skills together with a friendly and approachable manner. You will be experienced in a similar role, and be fully familiar with the operations of a fully computerised parts function. Experience using CDK / Kerridge / Autoline is highly desirable.

This is a full time position, 40 hours per week, plus alternate Saturday mornings.

Job Types: Full-time, Permanent

Pay: 27,500.00-30,000.00 per year

Experience:

Motor Trade: 1 year (preferred)
Language:

Welsh (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person