Job Description

Location

BMW & MINI Portsmouth

Region

Hampshire

Category

BMW - Portsmouth (SBP)


(Parts)

Vacancy Type

Permanent/Full Time

Salary

27,000 - 33,000 OTE Competitive Salary (Uncapped)

Job Summary

Parts Advisor

Role & Purpose

The Parts Advisor is a member of the Parts Team and will report to the Parts Manager at Snows. The Parts Advisor's role is to help deliver profitability and customer satisfaction.

At Snows...

Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. The customer experience is at the heart of our business and we ensure that this level of service is applied to both our internal and external customers.

Responsibilities

To satisfy all parts customers' requirements and increase all aspects of the parts departments business through structured direct selling. To be totally conversant with all procedures and routines within the Parts Department. Ensure a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling cash, cheques and accounts. Accurately interpret ETK and parts catalogue systems. Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Parts Manager. Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork. Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner. Pack and load parts correctly to avoid damage or loss, for despatch to customers via van delivery or postal/carrier services. Maintain display areas with clean up-to-date stock in accordance with corporate standards. Assist with stock checking as may be required, ensuring accurate information is maintained on computer systems. Assist with delivery of parts as may be necessary. Attend correct training commensurate with experience, including Brand courses, on-site and other specialist training as found to be necessary. Maintain an up-to-date knowledge on all products and procedures, reading bulletins and technical information supplied by car makers. Assist colleagues through the sharing of experience and knowledge in all aspects of the job. Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

Skills & Competencies

Able to plan, organise self and meet agreed work deadlines. Able to assimilate information quickly and provide considered responses. Strong work ethic and adaptable to change. Attention to detail and maintains good, accurate quality of work. Able to react positively to organisational and market changes. Technical Qualification or proven experience of working with vehicle parts. Abe to communicate effectively with team, manage external relationships and customer relationships to deliver required information in a timely way.

Essential & Desirable Skills & Qualifications

Essential:

Fluent written and spoken English. PC, Microsoft, web literate. Full, clean driving licence.

Desirable:

Proven track record of individual excellence

Team Values

Honesty

Integrity

Respect for People

We provide open and honest guidance with all our customers, both internal and external.



We act with integrity, trust, and responsibility in everything that we do.



We are ambassadors for all our customers in promoting good working practices.