Job Description

Parts Advisor

St Albans

Overall Purpose of Role:

Our site in St Albans offer a specialist service to a growing number of lease companies and insurance clients. Our main line of business is the supply and fitment of replacement engines for the fleet network. In your role you will be responsible for dealing with enquires, processing orders and progressing jobs that are booked in across our network.

Responsibilities & Activities of the Role:

Handling all enquiries in a polite and professional manor Creating quotes for clients Liaising with suppliers Processing and invoicing orders Liaising with workshops to get updates on repair progress and assist the workshop in gaining additional authority for any parts required Updating customers, clients and drivers on the progress of their repair or parts order Supporting clients and workshops with technical information Processing warranty claims

The Ideal candidate:

Previous experience in vehicle parts, service or working as a mechanic / vehicle technician Knowledge and a basic understanding of vehicle parts and components particularly the powertrain Good IT skills, experience of using 1 link, Audatex , Partslink 24, Autodata and other automotive systems would be beneficial A professional telephone manor and good communication skills Strong organisational skills including managing your own workload

What we offer:

A friendly and supportive working environment Ongoing training and professional development Uniform and PPE provided Free onsite parking Discounted Car parts and non-auction vehicles Employee discount on Vodaphone Paid day to volunteer for a charity of your choice Day shift, Monday to Friday 08.00am - 5pm Competitive basic salary 31 days holiday including Bank Holidays Pension plan with 3.5% employer contribution

Please note:

This role is subject to a satisfactory DBS, right to work and reference checks. We operate random drug and alcohol screening to ensure the safe operation of our business activities.


We reserve the right to close this this vacancy early once a suitable candidate has been found, so please submit your application as soon as possible.

Who are we?

Owned by industry-leading auctioneer, RB Global, IAA annually processes tens of thousands of vehicles nationwide, serving an international buyer base in more than 170 countries including registered customers, insurers, dealerships, fleet lease and rental car companies as well as charitable organisations. Daily online auctions showcase salvage and non-salvage inventory, offering buyers a wide range of vehicles to choose from.


IAA is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.

Company Overview

Please visit https://www.iaai.co.uk/ for more information