Job Description

Location

City West Country Truro

Hours:

Monday to Friday between 08.00 - 18.00 with a 30 minute lunch break, plus Saturday mornings on a rota basis

Job Type:

Full Time, Permanent

Salary:

Competitive (depending on experience)


This is an

exciting opportunity

to join

City West Country Ltd

as a

Parts Advisor

! Were looking for someone with a genuine passion for delivering exceptional customer service.


In this role, youll work with both

internal and external customers

, providing expert support and advice. Youll also play a key part in

growing parts sales

, identifying new business opportunities, and actively promoting the companys

products and services

.

Why Join City West Country?

For over 40 years, weve been a trusted name in the motor industry. As a privately owned group, we invest in our people and offer long-term career opportunities with real progression.


Heres what youll enjoy as part of our team:

Here's what you'll enjoy:

+ Employee

Car Scheme

+

25 days holiday

+ bank holidays
+ Scottish Widows salary sacrifice pension scheme
+ Access to our exclusive

Benefits Hub

discounts on big brands
+

Employee Assistance Programme

+ Comprehensive

training and support

+

Aspiring Managers programme

for future leaders
+ Cycle to work scheme and

eye care vouchers

+ Life assurance 1 x basic salary
+ Long Service Awards to celebrate your milestones

What you'll be doing:

As a

Parts Advisor

, youll play a key role in driving parts sales, delivering excellent customer service, and supporting smooth operations across the business. Youll build strong relationships with customers, promote company products, and ensure all transactions and stock processes are handled efficiently and accurately.

Key Responsibilities:

Collect and safeguard all payments for cash invoices. Liaise effectively with relevant departments across the business. Maintain a strong customer focus throughout all parts operations. Build and sustain professional relationships to deliver outstanding service. Keep customers fully informed of any cost changes, invoice details, and future requirements. Handle customer complaints promptly and effectively, escalating unresolved issues to the Parts Supervisor/Manager. Accurately interpret manufacturer parts deliveries. Replenish stock in accordance with the companys warehouse location system.

What we are looking for:

IT literacy, including familiarity with MS Office and web-based applications Strong communication and customer service skills, with the ability to build strong relationships with customers High attention to detail and accuracy

If youve got the passion for delivering excellence, wed love to hear from you! Apply today and take your career to the next level with City West Country.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.