Job Description

Congleton Garden Machinery is a well-established family business, trading since 1989 within the Garden Machinery, ATV and UTV and ground care business with an extensive customer base. We are looking for a sales and parts advisor to join our team and help with the continued growth of our business.

THE ROLE

Assist customers with inquiries regarding parts and equipment. Taking parts and machine sales orders from customers over the phone, email, via the website or face to face then loading them on to a stock system Managing parts/sales orders. Chasing suppliers, keeping customers informed of the progress of their orders, sending invoices and taking payment Provide expert advice on product selection based on customer needs. Maintain accurate inventory records and assist with stock management. Process orders efficiently to ensure timely delivery. Collaborate with team members to improve service delivery. Stay updated on new products and industry trends. Working with our engineers and suppliers in locating parts for machine repairs Booking in parts Help to drive In-store, telephone and online, parts and machinery sales. Resolving customer queries Booking in customer workshop jobs Support in the packing, franking and shipping of parts sales.

THE PERSON

Experience of working in a customer facing role Good people skills and the ability to build rapport with customers and team Ability to think on your feet and work in a fast-paced environment Confidence in negotiating sales and dealing with customer complaints
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Additional Attributes Preferable But Not Essential

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Knowledge of machinery and/or parts within farming, garden, quads industry. Ability to read parts diagrams Fork-lift licence
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WHAT WE CAN OFFER YOU

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A challenging career with huge opportunity for personal growth and ownership of significant parts of the business. Fantastic bonus opportunity. Variety in the role and products you'll be learning about, working with, and selling to a large and diverse customer base. Staff discounts on our product range. 20 days holiday per year, plus bank holidays. Additional holidays awarded after a period of service. A option to buy or sell holidays after a year of service. Uniform provided Time off provided for health appointments after one years service Complimentary service of any walk behind mower after one years service. Relevant training provided and recognised. Company Closure over Christmas and New Year. Staff kitchen with refreshments like tea and coffee provided.
The role is varied and, as a small team, we all support one another

Job Types: Full-time, Permanent

Benefits:

Employee discount
Work Location: In person