Job Description

Job Summary

Reporting to the Centre Manager, the Telesales Supervisor is responsible for leading, managing and motivating the Telesales team to achieve and exceed sales growth. Through the team, develop strong relationships with Customers, by providing expert knowledge and support and provide an exceptional Customer service experience.

Are you a 'Team Player'?

Do you have a 'can do' attitude to get things done?

Can you influence and motivate a team?

Are you up for a challenge?

If the answer is yes to the above questions, then this role could be right for you...

Key Activities include:

Measure and coach Telesales team performance

Work closely with the Business Development Executives and Centre Managers, to ensure Customer promotions and campaigns are executed

Attend weekly 1 to 1's with your Centre Manager

Conduct regular 1 to 1's with the Telesales team

Support with recruitment of new Telesales Colleagues

Liaise with the Warehouse team that all returns, and credit sales transactions are swiftly dealt with and authorised appropriately

Liaise with the Accounts team to support Customer account queries

Conduct regular 1 to 1's with the Warehouse and Driver Colleagues

Provide a high level of service to Customers by ensuring your team follow the correct Warehouse processes and procedures

With the management team, monitor delivery schedules

Ensure all inbound stock is checked, and allocated to the correct locations, reporting any issues

Maintain a stock inventory, including running regular inventory checks

Ensure all returns are processed

Maintaining high standards within the Warehouse

Through the team, ensure orders are picked accurately and promptly, ready for despatch to the Customer

Key skills required:

Be a confident and capable communicator, both written and verbally

Basic understanding of using a computer, full training of systems and software used will be provided

Be a 'Team Player'

Previous experience of working in a supervisory or management position desirable

Job Types: Full-time, Permanent

Pay: From 25,000.00 per year

Benefits:

Employee discount
Work Location: In person

Application deadline: 04/08/2025
Expected start date: 11/08/2025