Job Description

Assist customers with identifying and selecting the appropriate replacement parts for their Pramac equipment, providing expert advice and recommendations as needed. Process parts orders received via phone, email, or in-person, accurately entering order details into the system and verifying pricing, availability, and delivery options. Handle inquiries and requests from customers regarding parts availability, pricing, and lead times, providing prompt and professional assistance. Coordinate with internal teams, including warehouse staff and logistics personnel, to ensure timely fulfillment and delivery of parts orders to customers. Ensure the effective management of Customer enquiries through the use of Salesforce Case Management and/or other relevant IT software (Oracle Etc). Help maintain accurate inventory records and stock levels, monitoring parts usage and acting a key component of the input into stock into stock profiling as needed to meet customer demand. Proactively follow up with customers to provide order status updates, resolve any issues or delays, and ensure customer satisfaction. Collaborate with sales and service teams to identify opportunities for parts sales, promote new products, and support customer needs. Keep abreast of product updates, technical specifications, and inventory changes, staying informed to provide accurate and up-to-date information to customers. Assist in processing warranty claims and returns, ensuring compliance with company policies and procedures.
Adhere to health and safety regulations and company policies at all times, maintaining a safe and organized work environment.

Job Type: Full-time

Pay: 28,000.00-35,000.00 per year

Benefits:

Company car Company pension On-site parking Sick pay
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Parts Technical
Expected start date: 01/08/2025