Job Description

Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want work with people to build positive and productive lives, whatever their past?



This is an excellent opportunity for an Administrator to join our team of diverse, talented professionals to assist in delivering care that is not only efficient but deeply centred on the patient.



Our healthcare teams resemble that of a community GP practice, with a specific healthcare building on the prison grounds. Our administration teams have their own office within the healthcare building and are made up of Admin Managers, PA's, Custodial Flow co-ordinators and Administrators.



We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.

Important Sponsorship Information for this post:

Due to service budget restrictions we are currently unable to offer a certificate of sponsorship for this post.



As an Administrator you will be providing an integrated comprehensive secretarial and administrative support service to the integrated health care services. You will be required to use independent judgement, work proactively without direct supervision and prioritise your own workload using your own initiative.

Your key duties will include:

Typing and Word Processing:

Providing copy/audio typing and word processing support for client-related reports, letters, discharge summaries, and legal documentation.

Correspondence Management:

Handle incoming correspondence daily, ensuring urgent items are brought to the team's attention.

Statistical Reporting:

Prepare and present statistical returns as necessary.

Administrative Support:

Arrange medical staff and practitioner rotas, organise meetings, and support the team with administrative procedures.

Meeting Participation:

Attend and participate in meetings, including minute-taking and administrative follow-up.

General Administrative Duties:

Manage diaries, photocopy, fax, monitor and order stationery/clinical items, and handle routine and urgent matters with minimal supervision.

Electronic Systems Usage:

Use electronic clinical record systems (SystmOne), email, intranet, Internet, and Microsoft packages.



Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.



We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.



Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:



We're Kind



We're Fair



We Listen



We Care



Undertaking copy/audio typing and word processing support to the team for the provision of required client related reports, letters, discharge summaries etc, including legal documentation, whilst prioritising work-load and meeting Exeter deadlines. Dealing with incoming correspondence on a daily basis, distributing and taking appropriate action as necessary and ensuring urgent items are brought to the attention of a member of the team. Preparing and presenting any statistical returns as necessary. Undertake any administrative procedures required to support the team, e.g. arrange medical staff & practitioner rota's organise meetings. Implementing and maintaining effective client filing systems, ensuring client records are safe, confidential, up to date and accessible. Attending and participating in meetings. Minute meetings e.g. case conferences/professional meetings and team meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative. Undertaking administrative duties, e.g. diary management, photocopying, faxing, monitoring stationery/clinical items and ordering as necessary. Using electronic clinical record system (SystmOne), email, intranet, Internet and Microsoft packages as required. Handling both routine and urgent matters using initiative and with minimal supervision. Participating in supervision and PDR/appraisal. Undertaking any other duties commensurate with the level of the post as required, ensuring efficient and effective running of the department/section.

Custodial Responsibilities



Assume personal responsibility for the security of issued keys.

Understand and comply with prison orders, procedures, and instructions in your area of work

Comply with all security requirements.

Respond to any situation or circumstance that might indicate a threat to security of the establishment or to the safety of an individual, completing Incident, Security, Injury, or other reports as appropriate.

Report breaches of order and discipline including reporting and recording untoward incidents according to local protocol.

Contribute to effective risk assessment and management procedures



Communication



Liaison and telephone contact with all statutory and non-statutory agencies, healthcare practitioners, GPs, consultants and solicitors etc., within prisons, hospitals and community health settings as required. To act as first point of contact for incoming calls, taking accurate, detailed messages as necessary ensuring these are passed on to the appropriate personnel.

Providing and receiving complex and sensitive information.

Proactively communicating with colleagues on workload issues, annual leave arrangements and administration issues.

Maintain sound working relationships and communication with all colleagues within Oxleas.

IMPORTANT INFORMATION, PLEASE READ :

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation



Proof of ID, needs to include 1 photographic ID



Proof of address documentation



Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.



Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.



Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.



In order to assist you in obtaining a Police Certificate, guidance can be sought from: https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants



If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website ( http://www.fco.gov.uk/en ).