Job Description

Job Overview

We are seeking a friendly, confident, fun, bubbly and professional Salon Receptionist/Assistant to join our incredible team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organisational skills, the ability to manage time effectively, and a love for upselling services and products.

Duties

Greet clients warmly upon arrival and assist them with check-in procedures. Manage appointment bookings efficiently, ensuring optimal scheduling for both clients and therapists. Handle phone calls and messages with professionalism, addressing enquiries and providing information about services offered. Process payments accurately, utilising basic maths skills to ensure correct transactions. Promote salon services and products through effective upselling techniques. Maintain an organised reception area, ensuring it is tidy and welcoming at all times. Assist with administrative tasks as needed, including maintaining client records and managing inventory. Making client drinks Ensure towels are washed and dried and restocked Ensure the salon is kept clean and tidy and assist therapists in preparing treatment rooms ready for client treatments Help with taking photos/videos for content and assist with editing content and posting to social media

Qualifications

Confident Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent time management skills to ensure timely appointments and client satisfaction. Fluent in English Basic maths skills for handling transactions accurately. Experience in a customer service role is preferred, particularly in a salon or beauty environment. Demonstrated phone etiquette with the ability to communicate clearly and effectively with clients. A passion for the beauty industry and a desire to learn about salon services and products is essential.
Join our team as a Salon Receptionist/Assistant where you can contribute to creating an exceptional experience for our clients while developing your career in the beauty industry!

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 16 - 20 per week

Benefits:

Company events Company pension Employee discount
Schedule:

Monday to Friday Weekend availability
Experience:

salon reception/assistant: 1 year (required)
Language:

fluent English (required)
Work Location: In person