Job Description

Hours:

? Monday to Thursday
? 9:30 am - 2:30 pm (20 hours per week)

Salary:

13,520 per annum

About Us

We're a small, community-focused artisan gluten-free bakery passionate about great customer service, delicious baked goods, and sustainable living. We're looking for a friendly, energetic Customer Service Assistant to help us deliver warm, personal experiences for our online and food service customers.

Role Overview

As our Customer Service Assistant you'll be a key part of the team --a helpful voice on the other end of the phone and emails.

Key Responsibilities

Customer Support

Replying to customer support emails, social media messages and phone calls. Handle customer queries and returns with empathy and professionalism.

Product Knowledge

Know our full range of breads, bagels, pastries. Advise customers on ingredients, allergens, and seasonal products.

Teamwork

Support the baking and preparation teams as needed (e.g., packaging, restocking). Communicate clearly with colleagues to ensure smooth operations and happy customers. Assisting Operations Manager and Founders where needed.

Some Weekend Events

Throughout the year, you may be asked to get involved in some weekend customer events.

Who We're Looking For

Essential

? A positive, upbeat attitude and genuine interest in customer service. ? Excellent communication and interpersonal skills. ? A proactive, organised approach and willingness to pitch in where needed.

What You'll Get

? A supportive, fun team and relaxed, community-centric work environment.
? Free delicious baked goods.
? On-the-job training in customer care and bakery operations.

Job Type: Part-time

Pay: 13,520.00 per year

Expected hours: 20 per week

Benefits:

Company pension Cycle to work scheme Employee discount On-site parking
Work Location: In person